Sales Customer Service

Location:

Posted:

April 27, 2017

Kalen R. Kridos-Hofmann

Summary of Qualifications

IT Certification - Comp TIA A+ Essentials

IT Certification - Network+ 2009

IT Certification - Windows 7 Server Configuration

IT Certification - Security Essentials

Experience

2010 - Present Wyngate International, Ft. Lauderdale, FL

Customer Support and Trainer

Trained all new customers in use of our web-platform

Provided continued training and refresher courses for inactive and advanced users

Created user logins and built accounts for all customers and additional users

Maintained, updated, and reviewed logs for three data sources and coordinated all required data for customers

Coordinate with the web developers on a daily basis for any updates, queries, or recommendations on system flow

Coordinate with the sales force on an hourly basis for any customer recommendations and platform customizations

2007 - 2010 SPRINT KIOSK OPERATIONS, Boca Raton, FL

ASSISTANT MANAGER

Hired as sales rep/ within six months promoted to Assistant Manager

Excellent customer service - provided insight on products and recommendations to customers

Created an environment to foster productivity and keep morale high

Responsible for opening/closing store and bank deposits

Strategized to increase sales every month/ always exceeded quota of phone sales required

Created and wrote bi-weekly schedule ensuring fair and reliable work opportunity for all employees

2004 - 2007 THE MOBILE SOLUTION, Boca Raton, FL

SALES REPRESENTATIVE

Conducted sales for cellular phone products and accessories for the T-Mobile wireless service

Provided insight and recommendations to best meet the needs of the client

Able to handle international client base with high productivity and outstanding client relationships

Set personal goal to sell above the required quote/ achieved those sales every month

Education

2010 Florida Atlantic University, Boca Raton, FL

Bachelor's Degree Information Systems Security and Management Information Systems

Programming in C++, Java and experience with Business Intelligence.

Coursework: Computer Forensics, Data Mining, Marketing, Management, Data Flow