Executive Assistant

PROFESSIONAL SUMMARY

Well-rounded professional Administrative Assistant skilled at enhancing office efficiency, meeting multiple deadlines, and supporting high-level management and staff.

SKILLS

●Results driven and challenge- oriented

●Schedule management

●Meeting and event management

●Office and Google Suite proficient

●Organized and dedicated

●Self-starter and DIY-er

●Cash and receipt management

EXPERIENCE & ACCOMPLISHMENTS

Administrative Manager

The Hills Swim & Tennis Club, Oakland, CA August 2015-April 2017

●Provided strong administrative assistance to corporate HR, Payroll, and A/P departments; as well as site General Manager, department heads, and support staff.

●Efficiently managed email, petty cash, and multiple calendars; and coordinated staff meetings and luncheons/parties with GM.

●Prepared reports with precision, including petty cash and reimbursements, spreadsheets, meeting notes, and other business information.

●Excellent facilities management, and electronic and paper filing experience.

●Committed to assisting corporate HR with reducing the number of incomplete employee/HR documents, and coordinated all new-hires.

●Professionally acted as accounts receivable/member liaison: handled confidential information, ran billing and past due reports, and reduced past dues to record low for site.

●Edited bi-monthly newsletter, and acted as Social Media Manager with creativity.

Admin/Server

Outback Steakhouse, Pleasant Hill, CA February 2007-August 2016

Administrative:

●Generated complex reports, balanced nightly receipts and deposits, directed phone calls and handled customer questions using a multi-line phone system, entered data and filed using various programs such as Microsoft Excel, as first non-server to hold admin position.

● Effectively managed cash and receipts.

Server/Bartender

●Provided best-in-class customer service.

●Quickly memorized full menu, ingredients, and food preparation; and supported a team in a fast-paced work environment.

Assistant/Representative

The Plus Group, Inc., San Ramon, CA January 2014-August 2015

Temporary Assistant Recruiter (July 2015-August 2015):

●Confidently conducted phone-interviews and screened candidates to match employees with clients.

●Edited candidate resumes and converted from PDF to Word documents, and vice versa.

●Emailed candidates typing and data entry tests.

●Assisted recruiters with projects such as searching for candidates based on Monster resumes.

Temp Refunds Rep. with Cubic Transportation Systems (Jan 2014 - July 2015)

●Supported a team to efficiently process refunds, reduce the amount of queued refunds, and meet KPI goal of 100% for the first time.

●Researched 40+ customer refund requests per day, calculated refund amounts for approval or denial, applied approved Clipper Cash refunds to customers’ clipper cards, and worked with Finance department to reconcile account balances.

●Prepared, scanned, and attached supporting documentation, including PDF cover sheets, to refund incidents.

●Created encrypted Microsoft Excel spreadsheets.

●Notified customers of refund approvals or denials, assisted in resolving customer complaints, and communicated with transit operators for refund approval.

Assistant/Clerk

AppleOne Employment Agency, Walnut Creek, CA Nov. 2011 to Sept. 2012

Contract with Contra Costa County Public Works Department

●Provided administrative assistance for Clericals with scanning/faxing/mailing, scheduling meetings and appointments, and receiving and organizing shipments of supply.

●Directed phone calls and incoming mail to several departments and 100+ employees.

●Welcomed and assisted walk-in customers.

Contract with Contra Costa County Fire Protection District

●Provided administrative support for Payroll, Accounts Payable, and Customer Engineering Plan Review clerks

●Updated and composed departmental documents.

●Efficiently directed incoming mail and customer phone calls.

●Greeted and assisted walk-in customers

EDUCATION

Associate of Arts in General Studies

Diablo Valley College, Pleasant Hill, CA May 2011

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