Technical Support Engineer

MORIKEN KENNEH

**** ******** *** ***. **. Bronx, NY 10456

718-***-**** *******@*****.***

TECHNICAL SKILLS

IT and Imaging and equipment Service Engineer with multiple years of experience working on a wide/varied range of Diagnostic Imaging Equipment. Responsible for scheduling service, performing corrective maintenance and repairs, preventative maintenance and overseeing OEM installation of new equipment. Currently serving as Field Service Engineer. Thorough understanding of Routers & Switches, TCP/IP, Firewall, VPN, DHCP and Cisco voice technologies (VOIP) and PBX and voicemail administration. Worked with Windows OS platforms and MS Office Suite, Apple IOS, PC hardware and software. Technical experience with maintaining system hardware and software as a Network Support Engineer. Strong technical troubleshooting and analysis skills balanced with strengths in communication, documenting and teamwork. Good knowledge of data communication and network cables such as Cat 5, Cat 6, copper and fiber connector types.

PROFESSIONAL EXPERIENCE

Wincor-Nixdorf: New York, NY

IT/Equipment Field Service Engineer October 2012 – November 2016

•Performed switches and routers configuration and network security implementation

•Configured Cisco voice gateways, troubleshoot complex call routing issues and equipment upgrades.

•Installed, repaired and upgrade ATM components and resolve hardware and software issues

•Enable port fast, uplink fast, and backbone fast for fast convergence

• Installed network equipment such as routers, switches, servers, workstations, printers and peripherals

• Configured LAN/WAN network security feature including firewalls and network protocols

•Installed, repaired, maintained and replaced parts on various types of medical equipment including blood

analyzers, x-ray machines, heart/lung bypass machines and urinalysis microscopy analyzers

•Coordinated multiple project completion time lines

•Installed, diagnose and repair various types of digital X-Ray equipment or modalities.

•Performed installation and service on various imaging systems such as MRI, CT, R&F, X-Ray, Ultrasound, and

more

•Provided functional and technical support, troubleshoot and diagnosed hardware and software problems

including desktop, laptop, printers, LAN/WAN, wireless, VPN and remote connections

Kings County Hospital Center: Brooklyn, NY

Equipment & Network Specialist March 2009- October 2012

•Installed, configured, monitored and troubleshot network components and applications

•Implemented imaging equipment maintenance

•Installed and serviced imaging equipment such as Oxford Instruments and more

•Provided functional and technical support, troubleshoot and diagnosed hardware and software problems

including desktop, laptop, printers, LAN/WAN, wireless, VPN and remote connections

• Performed high level troubleshooting, diagnostics for networking problems

• Provided recovery services for network devices using system configuration registry

•Resolved Windows Active Directory issues such as create and delete users, and reset passwords

•Managed on-site and remote support and provided training to end-users

MTA New York City Transit: New York, NY

Network Administrator Assistant February 2007 - March 2009

•Assisted senior technicians with network deployment projects.

•Troubleshoot network connectivity and managed LAN/WAN network issues.

•Installed hardware and software for microcomputer and printer.

•Troubleshoot software and hardware for the PC users and performed remote software installations and updates

• Responsible for maintaining and monitoring performance of network

• Provide first-level technical support; assisting users who have network problems

•Provided phone support for local and remote troubleshooting and training to end-users

EDUCATION:

New York City College of Technology of the City University Of New York: Brooklyn, NY

Bachelor’s Degree, June 2006, Major: Technology of Computer Information System

CERTIFICATION: Cisco Certified Network Associate (CCNA), CompTIA Certified Security+, Microsoft Certified Professional (MCP), Comp TIA Network+ Certified Network Technician, Comp TIA A+ Certified Computer Technician

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