Pallavi Nagareddy

773-***-****

Status : Green Card

acyzt9@r.postjobfree.com

Summary

** ***** ** ********** ** the in IT industry, with 7.5 years of Quality Assurance Testing using Web based Client/Server applications and

2.5 years of development and support experience.

Profound experience in writing Test Design/Test Plans, Requirements Traceability Matrix (RTM), defining test cases.

In depth knowledge of SDLC, with understanding of various phases such as Requirements, Analysis/Design, Development, Testing and

Maintenance.

Proficient in analyzing the Business Requirements(BRD), System Requirement Specifications(SRS), Functional Specification (FSD), Design

Documents to formulate Test Plans and Test Cases.

Diversified experience in testing at every phase of the development process: Functional, Integration, Regression, User-interface, Acceptance,

System, End-to-End, Data-Driven, Front End and Back End testing in both manual and automated modes.

Experience in Production Deployments for Windows and UNIX applications.

Extensive Test automation experience in

Java, Selenium Web-driver functional testing.

SOAP and REST API testing by writing API testing framework using Groovy.

Having 2 + years of experience in managing Remote teams.

Strong expertise in writing SQL queries.

Following Agile/SCRUM based software methodology.

End To End testing with cross-functional teams.

Worked closely with Business Analysts and Developers to meet the deadlines.

Worked closely with Product office and issuers for providing UAT data and for getting UAT sign off.

Technical Skills

Testing Tools

Selenium, QTP, Soap-UI, Load-Runner, JUnit, TestNG

Agile / defect tracking tools

JIRA, Clear Quest, Mercury Quality Center, Test Rail

Languages & Scripting

Java, SQL, PL/SQL, VBScript, Unix, Perl, Groovy Script, JavaScript

Web Technologies

HTML,, CSS,, XML, XSLT

Databases

Oracle 10g/9i, SQL Server 2000, My SQL, TOAD

Operating Systems

UNIX, Windows XP, Windows 7, Vista

Versioning Systems

CVS, SVN, Git

Web Services

REST, SOAP

Application/Web Servers

Apache Tomcat, IIS 7.0

Browsers

Internet Explorer, Mozilla Firefox, Chrome

Professional Experience

SW QA Engineer, Visa Inc., Jul 2009 – Present

Systems Analyst, Visa Inc., Jul 2008 – Jun 2009

Associate Systems Analyst, Tata Consultancy Services. Jul 2005 – Apr 2007

Educational Qualification

Master’s degree in Computer Applications from S.V University, Tirupathi India.

Certification & Award

Sun Certified Java (SCJP) Programmer

Go-Beyond Award

VISA Inc., Foster City, CA, U.S.A

Project: Visa Extras

Visa Extras is a loyalty platform intended to help clients/issuers increase card usage among their cardholders. This points-based program rewards cardholders for using their enrolled Visa card(s) in the system. For eligible card programs and accounts, once enrolled, cardholders earn points for each qualifying purchase made using their enrolled Visa cards. Cardholders can then redeem points for rewards in the Visa Extras rewards catalog for everyday items such as movie tickets, retail gift certificates, merchandise, travel certificates, dining etc.,

Responsibilities:

Ensured quality of each release by extensively reviewing product feature requirements, technical specifications and writing comprehensive test plans to assure end-to-end robustness of products.

Interacting with developers from the design & development phase on the features / bugs.

Provided test plans and participated in test plan reviews.

Performing end to end testing by creating and validating the data in flat files (CRF, CMF, BAF, TF) for creating test ranges, cardholders and applying bonus and transactions.

Validated IBF (Integrated Billing File) by creating combinations of cardholders with different statuses and product types.

Prepared smoke test suite and regression test suites (Automation) using Selenium and TestNG Framework.

Incorporated Java Script functions to reach invisible elements in Selenium Web Driver.

Integrated TestNG & Selenium Scripts with Build tool Ant & Maven.

Tracked Defects in JIRA and reported them to developers for fixes and retest the fixed defects.

Delivered Sign off' for Functional Testing in QA, Staging and Production environments.

Acted as the 1st point of contact for production issues. Worked closely with support team to validate any existing issues and quickly provide alternate solutions or escalating to development team for emergency bug fixes.

Worked with business team and issuers by providing data for UAT.

Performed Functional, Integration, End-to-End, Regression testing.

+-

Environment: Java, TestNG, JavaScript, Selenium Web Driver, XML, Ant, Maven, JIRA, Oracle 11g.

Project: Visa Travel Notification Service

The Visa Travel Notification Service allows participating Issuers’ cardholders or Customer Service agents to report and manage travel plans to improve customer service and reduce call volume. Travel plans are sent to the Visa Travel Tag database and passed to Visa Net for monitoring and inclusion in the Visa Travel Authorization Tag scoring process Responsibilities.

Responsibilities:

Analyzed Business Requirement Documents, Functional Specification Documents to prepare Test Cases.

Developed and executed manual test cases for SOAP and REST web services.

Selected UI Test Cases to be automated and automated CSR UI using Selenium Web Driver.

Automated Smoke test and Regression test suites for SOAP APIs using Groovy Script.

Worked with Business Analysts to understand the Business Complexity and analyze the impact of Business and Risks.

Performed browser testing using selenium Web Driver.

Co-ordinated UAT testing with product team.

Worked with offshore team on explaining new features, sharing documents, and tracking status.

Analyzed Test results effectively & sent the report with Root cause for failed Scripts.

Environment: Selenium WebDriver, Groovy Script, SOAP UI, JIRA, HTML, XML, Java, JavaScript, Web Services – Axis 2.0, DB2, Unix.

Project: Rewards Redemption Platform

The Visa Rewards Redemption Program enables a participating Reward Point Provider Participants who "enroll" their eligible Visa cards to redeem their rewards for qualified purchases at specified merchant categories. To take advantage of the program a Participant “enrolls” their eligible Visa card in the program at a Reward Point Provider branded web site.

Responsibilities:

Involved in analyzing system specifications, design, development and execution of test plans and test cases for manual testing.

Reviewed business requirements document with the business and development teams to understand the architecture and functionality of various features.

Developed and executed manual test cases for SOAP web services.

Involved in development of test plans, test schedules, test cases based on detailed designs.

Involved in back-end testing by extracting flat files from servers to verify data against expected results. Executed SQL queries to perform database testing and verify/modify user data.

Setup BRP environment for the application and co-ordinated DR exercise with different teams.

Responsible for the whole lifecycle of incidents, from tracking to monitoring to escalation and resolution of all incidents until closure.

Responsible for ensuring that all scheduled activities for production support such as daily health checks, incident monitoring meetings are carried out and completed on time without deviation.

Ensure that all service level metrics are met or exceeded to meet customer’s expectation and business objectives.

Manage changes & deployments into Production by following change & release management process

Responsible for managing the service and ticket SLAs and managing the workflow to achieve the SLAs.

Responsible for evaluating the Issues reported by VISA clients and members and providing on going solutions.

Raise change requests for production infrastructure changes, application deployment, data purge and preparing the implementation plan/test plan for the same.

Environment: Java, Oracle, Mercury Quality Center, Remedy (VIPER), Tomcat, Linux, SOAP UI.

Tata Consultancy services, Chennai, India July 2005 – Apr 2007

The Rewards Program Manager (RPM) is an online tool that supports the participants access to create, manage, and view programs and offer details. With RPM, administrators can, View a calendar that automatically generates program deadlines, add registering entities, Create and maintain offers.

Responsibilities:

Developed JSP pages for Tile Layouts using HTML, DHTML, XSLT, CSS, Java Script, Struts Tags and UI components.

Developed forms, actions, application resource properties, Constants common to all other components to extend.

Developed Action form beans to map the form elements and used Validation framework for validating the user input data, extending struts components.

In the database end, responsibilities included creation of tables, triggers, stored procedures, sub-queries, joins, integrity constraints and views.

Coded SQL and PL/SQL scripts for Oracle database.

Built web applications with Jakarta ANT and wrote ANT configuration.

Used Test Director to track the defects and to close the defects.

Responsible for Coding, Unit Testing and Functional Testing and Regression Testing of the systems.

Communicating with Client for Status report and for Requirements clarifications if any.

Identifying root cause by Trouble shooting the issues in a debugging process.

Environment: Java 1.4.2, J2EE, Struts 1.3, Web Sphere 5.x, WSAD, XML, XSLT, JSP, JDBC, Servlets, JavaScript, HTML, ANT, CSS, Oracle 9i, SQL,PL/SQL, UNIX.

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