Customer Service Information Technology

Joy Abwenzoh

Email: *******@*****.*** Cell Phone: 443-***-****

Objective: Employment as software Quality Assurance (QA) Tester /Analyst

Summary:

Professional experience as software QA Tester/Analyst in the field of Information Technology since September 2015.

Experience in preparing documents like Test plans, Test cases, writing and executing test scripts, tracking and reporting Defects, preparing graphs and reports associated with the entire testing process.

Proficient in functional testing, integration testing, black-box testing, regression testing, performance testing, web-service testing, GUI testing, UAT testing and system testing,

Experience with both manual and automated testing using automation tools such as QTP, loadRunner, and quality Center.

Experience in writing SQL queries to access database for backend testing and data validation

Technical skills:

Bug Tracking Tool: Quality Center, ClearQuest, JIRA, Bugzilla

Testing Tool: Quick Test Professional (QTP), SoapUI

Language/Database: Java, SQL Server 2008

Browsers: Chrome, Firefox, Safari,

Auxiliary Skill: Ms-Word, Ms-Excel, Ms-PowerPoint, Outlook

Operating System: MS Windows

Methodology: SDLC, Agile -Scrum

Education:

Masters in Information Technology (Software Engineering) - Ongoing

University of Maryland University College, Maryland.

Bachelors in Management Sciences

Coppin State University, Baltimore-Maryland. May 2010.

Professional Experience:

Bereans Technology Inc. Silver Spring, Md May 2016 – Oct 2016

QA Analyst

Responsibilities:

Created and executed test plans and scenarios throughout the project lifecycle that conform to testing standards, business requirements, and architectural design standards

Participating in the creation, preparation, and conduct of quality assurance reviews and the development execution of test plans and test scripts.

Created and maintained test scripts to test application functionality

Perform regression and smoke testing for resolved issues

Environment: SQL Server 2008, ClearQuest, Bugzilla

Prudential Ins. Columbia, MD Sept 2015– Mar 2016

Internship, QA Tester

Responsibilities:

Responsible for preparing Test Plans, Test Cases, and Test Scripts for the application based on the business requirements

Created and executed SQL scripts for data validation

Performed Smoke testing, functional testing, regression testing, white box testing and assisted with UAT testing

Followed Agile process during developing and testing of the applications

Performed Validation testing for all the functionalities of the application individually.

Environment: VBScript, SQL Server 7, QTP, Quality Center, JIRA

OTHER RELATED EXPERIENCE

Integrated Electronics Inc., Baltimore, MD Mar 2010 - Feb 2015

Branch Manager/Customer Service

Responsibilities:

Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.

Worked with new customers in the development of new accounts and the implementation of new systems.

Responsible for training new customer service/sales representatives and associates.

Prepared weekly sales reports for the sales team and sales management.

Generated repeat business through successful client follow-up.

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