MICHAEL J. ENGELHARDT

**** ***** **** *** **.. Islip NY, 11751 acyzrc@r.postjobfree.com

631-***-****

Systems Administrator -

NOC Engineer Level 2

Operating Systems:

Windows /98/XP/NT/Vista/10, Windows server 2003\2008\20012

Applications

VMware 5.5, Exchange Server, SQL Server, Internet Information Services (IIS), WSUS, MOM, MSCRM, Solar Winds

Data Management:

CommVault, Veritas, Backup Exec

Network Technologies:

Active Directory, DNS, WINS, DHCP, TCP/IP, Ethernet

Network Hardware:

IBM X series servers and Blade Servers, Think Centre desktops, Dell Power Edge servers/desktops, Cisco Catalyst 2900 & 6500 series switches, Cisco Routers, bridges, remote access devices, cable media, EMC SAN.

Network Software:

Symantec Virus Protection, McAfee, SCOM

PROFESSIONAL EXPERIENCE

Mindshift Technologies: 2014 to Present

NOC Engineer Level 2

Duties and Responsibilities:

• Manage and maintain the Solar Winds Monitoring Systems (these reports on the status and performance of Clients network, ISP services and facilities).

• Utilizing MSCRM for trouble ticket creation and tracking of client issues

• Fault handling and escalation (identifying and responding to faults on Clients systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).

• Manage and maintain client Virtual environments with hosted VaaS and Client VaaS Vcenter VMware servers

• Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).

• Server build and installs, application upgrades, network equipment build and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.

• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks).

• Facilities provisioning (installing racks, setting up power, installing Ethernet, fiber and console cabling, remote power and KVM).

• Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.

• Development of knowledge and skills in network and system administration,

• Tier 3 Support for co-location, customer backup network and ISP services.

Bimbo Bakeries USA 2011-2014

Datacenter Administrator \Server support

55 Paradise Lane

Bay Shore NY

Maintain Active Directory infrastructure to ensure domain controllers for each site are replicating domain partitions.

Maintain positive relationship with remote plants to ensure all IT teams are adhering to BBU policy.

Employ SCOM, What’s Up Gold and Active Directory tools to identify lack of disc space or WAN connections that are down, in order to prevent system downtime before it occurs.

Schedule reconditioning of RAID Controller batteries and server recycling.

Create documentation for all procedures

Support DNS, WINS, DHCP and Active Directory

Monthly metrics on AD environment generation

Server builds and weekly Datacenter walk through

Datacenter Administrator \Server support 1999 to 2010

National Football League – New York NY

Manage NFL network including NFL.NET domain with 37 (individual team) child domains.

Responsible for Data Protection and restoration for league office data. Configured retention policies, schedule policies and subclient content. Responsible for generating weekly reports and sending full backups offsite for DR purposes. Also, helped NFL teams set up their Comm Cell environments and support them when needed.

Support DNS, WINS, DHCP and Active Directory for over 75 Domain Controllers.

Maintain Active Directory infrastructure to ensure two domain controllers and Exchange servers for each child domain are replicating domain partitions.

Create off-site networks (building servers, connecting to switches that have been uplinked via T1 connections, giving users’ desktops access to NFL resources, etc.) for NFL events such as the Super Bowl, Pro Bowl, NFL Draft, and owners meetings.

Install and configure desktop and laptop computers and servers, including print and file servers, Exchange servers, SQL Servers, and web servers.

Perform troubleshooting, fault isolation and network problem analysis on communications equipment and software, such as routers, bridges, LAN switches and remote access devices.

Maintain positive relationship with 32 Information Technology departments to ensure all IT teams are adhering to NFL policy.

Utilize CommVault to back up all servers, scheduling and monitoring daily backups and ensuring full tapes are exported and new tapes are imported into tape library.

Scan over 200 servers using Shavlik HFNetCHKPro to identify and schedule necessary patches, hot fixes, and service packs updates.

Employ MOM2005, SolarWinds, and Active Directory tools to identify lack of disc space or WAN connections that are down, to prevent system downtime before it occurs.

Schedule reconditioning of RAID Controller batteries and server recycling.

Create documentation for all procedures, backups, game day statistics, user creation, personal and department share creation, and server builds for datacenter staff.

Remote Client Support 1999

ADP Investor Communications Services – Edgewood, NY

Manage the remote support of 250 clients using proprietary proxy software

Installed software, hardware, and peripheral devices.

Troubleshot PC and modem problems in single-user and network environments.

Network Consultant 1998 - 1999

Wintronics: Network Solutions – Hauppauge, NY

Coordinated with Information Systems department for Windows NT rollout to over 110 branches, including Y2K testing, system upgrade, domain controller configuration for WAN, and end-user support.

Worked with Management Information Systems department for Windows NT rollout over tri-state area, including systems upgrade and TCP/IP configuration at branches.

Performed Level 1 and Level 2 technical support for over 400 end users, including installation of software and hardware and maintaining Ethernet network.

Commodities Futures Broker 1986 - 1998

Cargill Investor Services – New York, NY

Managed trading floor operations and customer order execution. Member NYMEX 1989-98

Kept clients advised of market developments and recommended trading strategies.

EDUCATION

Relevant coursework:

Computer Science curriculum

New York Institute of Technology – Long Island, NY

Business Administration curriculum

Pace University – New York, NY

CommVault training at CommVault headquarters in Oceanside New Jersey.

CERTIFICATIONS

Microsoft Certified Systems Engineer (MCSE) – NT 4.0

Microsoft Certified Professional - Windows 2000

CompTIA Network + Certification

CompTIA A+ Certification

Level1-2 CommVault Administrator

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