Customer Service Project Manager
Resume:
Danny Byrd
Southaven, MS ***71
*******@*****.***
Objective
To obtain a position where my years of experience, strong work ethic, and customer service experience will add value to your company. Employment History
Lead Technician
July 2016 - February 2017: Access Date Network Solutions, Inc. – Memphis, TN.
Installation, termination, and certification of all categories of unshielded twisted pair cabling.
Installation, termination, and certification of Singlemode and Multimode optical fiber cabling.
Installation and maintenance of network cameras.
Training and supervision of new hires.
Interface with customers on a daily basis in my capacity as leader of a group of technicians.
Lead Technician
October 2006 – July 2016: Progressive Technologies, Inc. – Memphis, TN
Lead on many successful projects across the country for International Paper.
Ran crews of 10+ technicians and liaised between Progressive Technologies and International Paper as their man onsite.
Lead multiple jobs at Performance Food Group nationwide
Network cabling upgrade at 143rd Air Lift Wing, Air National Guard, Rhode Island
Network cabling upgrade at 105th Air National Guard, New York
Network cabling upgrade at 157th Air National Guard, New Hampshire
Network cabling upgrade at 123rd Air National Guard, Kentucky Lead Technician
December 1994 – October 2006: Datacomm Supply Company (Later renamed Access Technologies, even later renamed Pomeroy Computer Resources) Memphis, TN
Handled major projects including:
Federal Express CTC, Memphis, TN
Federal Express World Tech Center, Collierville, TN
Federal Express World Headquarters, Memphis, TN
Federal Express Rocky Mountain Tech Center, Colorado Springs, CO
University of Tennessee, Memphis, TN
Rhodes College, Memphis, TN
Each project required many months of extensive work and follow-up including preparation of close-out paperwork and warranty registration. Education
General Education diploma at Sharkey-Issaquena Academy, Rolling Fork, MS Other Experience/Qualities
Extensive knowledge of troubleshooting and repair of copper network cabling
Termination of prepolish, anaerobic, and hot-melt optical fiber
Fusion splicing and troubleshooting optical fiber networks
Working with large groups and getting projects completed while keeping crew and customer morale high
Many manufacturer certifications held currently or in the past including: Panduit, Siemon, Avaya, Corning, Ortronics, Krone, Leviton, Siecor, Commscope, Hubbell, Nordx/Belden
OSHA 10 certified
Lift certified
Powder actuated tools certified
Confined Space certified
Team player who will put in the time and effort to advance in any capacity within the company
References
William Noe – Director of Operations, Progressive Technologies, Inc. 901-***-****
Chad Yarbro – Project Manager, Access DNSI
Randy Pirtle – Director of Operations, Datacomm Solutions & Connectivity 901-***-****
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