Customer Service Representative
Resume:
Lynda Allotey
Experience:
AMWINS Group Benefits, North Kingstown, RI 2015 – 2016
Customer Service Representative
Responsible for overall coordination and processing insurance.
Override medication and prior authorizations processing.
Verifying and re-verifying insurance benefits.
Communicating and collecting co-pay amounts.
Identify, resolving or deferring orders that have accounts receivable or clinical problems.
CVS/ Caremark Pharmacy, Milford, MA 2014 – 2015
Customer Service Representative
Responsible for overall coordination and processing new patient medication
Order and reorder.
Verifying and re-verifying insurance benefits.
Entering refill prescriptions into the pharmacy information system.
Communicating and collecting co-pay amounts from customer via phone.
Obtaining authorizations or re-authorizations and screening.
Identify, resolving or deferring orders that have accounts receivable or clinical problems.
Ocean State Nursing, Pawtucket, RI 2013 – 2014
Direct Patient Assistant
Passing medications to client.
Personal care and grooming.
Meal preparation and feeding assistant.
Light housekeeping and laundry.
Bathing and dressing.
PharMerica, Warwick, RI 2007 –2013
Direct Pharmacy.
Directly assist licensed pharmacist in the preparation of pharmaceutical orders involving the compounding and delivery of medications and order pharmaceutical supplies and deliver medications and prescriptions consistent with patient’s treatment plan. Other duties include:
Preparing and dispensing of medications.
Maintaining patient records.
Creating reports.
Labeling medication and auditing controlled substances.
Omnicare of Rhode Island, Coventry, RI 2006 –2007
Direct Pharmacy.
Directly assist licensed pharmacist in the preparation of pharmaceutical orders involving the compounding and delivery of medications and order pharmaceutical supplies and deliver medications and prescriptions consistent with patient’s treatment plan. Other duties include:
Preparing and dispensing of medications.
Maintaining patient records.
Creating reports.
Labeling medication and auditing controlled substance
Education:
Montgomery College, Rockville, MD 1997 – 1999
Two years undergraduate working towards a degree in Radiology Technology
HS diploma 1995
Career Visions, Attleboro, MA 2002
Nursing Assistant Certificate
Health Training School, Cambridge, MA 2005
Pharmacy Technician Certificate
Certifications:
Pharmacy Technician Program Certified
Pharmacy Technician II License
Certified Nursing Assistant
General Training on HIV / AIDS, Fire Safety OSHA and HIPAA
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