Manager Customer Service

JOHN WALTERS

832-***-**** **** Summit Ridge Loop Morrisville, North Carolina 27560 ********@*******.*** PACKAGING PROFESSIONAL

A proven sales and account management professional offers a track record of landing new clients, strengthening relations with existing customers, and building trust to drive long-term account loyalty. Excels in building business with new and existing clientele, demonstrating product/service benefit to senior decision makers and providing ongoing customer support and follow-up throughout project lifecycles. Meets and exceeds quotas/revenue goals.

Core Strengths

Sales & Business Development – Account Management – Client Relations – Customer Service Graphic Design – Product Marketing – Advertising – Project Management – Procurement – Communications Select Career Highlights

Drove business development with Excelsior Packaging for Siegwerk Ink, growing the account from $0 to

$200K+ annual revenue, over a two-year period.

Won the Avery Dennison account for WRE ColorTech, including work for Duracell batteries, US Postage stamps, and Radio Frequency ID labels, growing the annual spend to $300K+, in one-year period.

Brought in new business for Southern Graphic Systems (SGS) from Church & Dwight Company, working on Xtra detergent, Arm & Hammer Baking Soda, Arm & Hammer Carpet Deodorizer and Arm & Hammer toothpaste which represented first-time design work sales for SGS of $150K annually.

Increased account spending for multiple clients at WRE ColorTech, representing triple digit growth for several clients; brought in new customers and grew existing ones to gain more than $1M total. Professional Overview

SIEGWERK INK USA, DRUMS, PA

Account Manager

Prospected and developed new business with consumer packaging printing firms in Virginia, Maryland, New Jersey, Pennsylvania, New York and Connecticut; marketed inks and coating products for packaging.

Communicated daily with four technical service staff and four test lab personnel on new projects.

Grew business relations with key clients such as Amcor Tobacco, Bemis Performance Packaging, Bemis Milprint, PaperWorks Packaging, Flexo Converters, Core Label, Guilford Gravure, Printpack, Spear Systems, Toppan Interamerica, Tri-Seal Tekni-Plex, and Ultra Flex Packaging. WRE/COLORTECH, RICHMOND, VA

National Accounts Manager

Recruited back to cultivate new business with consumer packaging clients and consumer packaging printing firms in North Carolina, South Carolina, Virginia, Pennsylvania, New Jersey, New York and Connecticut.

Worked on business development for prepress and gravure engravings with Church & Dwight and Westvaco.

Provided daily contact with WRE production staff on new customer projects such as Duracell batteries and US postage stamps for Avery Dennison, L&M cigarette project work for Philip Morris, Coors and Arizona Ice Tea brands for Inland Label, and Sunlight Autodish detergent and Final Touch fabric softener for Phoenix Brands. SOUTHERN GRAPHIC SYSTEMS, RICHMOND, VA

Account Manager

Produced new packaging designs for brand managers of Arm & Hammer carpet deodorizer, Xtra detergent, Arm & Hammer Baking Soda and Trojan brand condoms with Church & Dwight Company, Princeton, NJ.

Handled daily account management for Philip Morris USA (Marlboro) and Westvaco Corp.-Richmond. WRE/COLORTECH, GREENSBORO, NC

Account Manager

Developed new business with Lever Brothers-New York, Philip Morris-Richmond, and Westvaco Corp.- Richmond.

Grew the Unilever account from less than $200K to more than $900K revenue over a period of four years; also, grew the Westvaco business by more than $200K (200%) during tenure. LONG HAYMES & CARR ADVERTISING, WINSTON-SALEM, NC

Production Manager

Managed procurement for print advertising materials and print collateral materials for clients such as RJ Reynolds Tobacco, Wachovia Bank, Holly Farms Chicken, Hanes Red Label, Hanes Her Way, and McDonald’s. Education

Diploma – Cary High School Bachelor of Fine Arts – EAST CAROLINA UNIVERSITY Gravure Training – ROCHESTER INSTITUTE OF TECHNOLOGY References

Terry Thorne / Thorne Advertising Cary NC 919-***-**** John Comerford / WRE ColorTech 336-***-**** Mike Mitchell / Siegwerk USA 215-***-****

Contact this candidate