Project Manager Quality Assurance

Joe Westin

********@*******.***

LinkedIn: Joe (Wesolowski) Westin

H:847-***-**** C: 847-***-****

An accomplished project manager and administrator with strong technical writing background, social media, quality assurance and customer relations skills. Expertise in computer technology including Facebook, Twitter and others which has proven effective in assisting corporations to convert their manual systems to automation often saving substantial amounts of money and improving customer service.

Core Strengths:

Writer

Computer Proficient

Project Manager

Quality Assurance Skills

Organization Expertise

Customer Relations Professional

Professional Experience

Chicago Botanical Gardens – Glencoe, Illinois 2007 - 2012

• Researched and wrote about the Chicago Botanical Garden’s new sustainability (LEED) direction and wrote other articles for the publication ‘Garden Talk’, familiar with POS systems.

Senior Technical Writer (Consultant) 2007 - 2007

US Foods Service / Platinum Consulting – Skokie, Illinois

• Designed, wrote and Project Managed the customer’s end-user documentation for the ‘Truckbuilder’ and other applications for one of the nation’s largest foodservice delivery chains.

Senior Tech Writer / Quality Assurance Software (Consultant) 2006 – 2006

McDonald’s Headquarters / Revolution – Senior QA Analyst – OakBrook, Illinois

• Wrote test scripts in documentation for the new ‘Hiring-to-Win’ Job KIOSK for McDonald’s which enabled job-seeking customers to apply for work at the store.

Technical Writer (Consultant) 2005–2006

Allstate Headquarters – Northbrook, Illinois

Translated customer needs into a service manual to enable them to effectively deliver the company’s services to their customers and maintain its high standards.

Sears Company Headquarters/Hoffman Estates, Illinois

Technical Writer / Quality Assurance Consultant 2004

Wrote technical documentation and QA tested development code enhancements for Sears POS cash-register applications in use at all Sears’ stores nationwide for serving customers.

Hyatt Hotels - Oakbrook Terrace, Illinois

Tech Writer / QA Consultant 1999-2004

Saved the customer over $1,000,000 annually by delivering the client-server reservation system network enhancements linking all 126 Hyatt Hotels worldwide.

Joe Westin ********@*******.*** Page 2 of 2

Technical Writer / Project Leader / Systems Analyst 1997-1999

Atex Media Solutions – Downers Grove, Ill.

Created large amounts of revenue by project managing, implementing and running QA and upgrade scripts on PCs, Sun Workstations and reducing number of customer software defects nationwide.

Systems Analyst / Tech Writer / QA Analyst 1994-1997

Walgreen Company Headquarters - Deerfield, Ill.

Project Managed and saved money for customers by setting up systems, installing SCO UNIX which enabled doctors to transmit their prescriptions directly to the PBM pharmacy bypassing the paper prescription stage.

Systems Support Specialist of Pre-Press Systems 1993-1994

The Chicago Sun-Times - Chicago, Ill;

Project Managed and authored many technical reports and implemented the multiple SCO UNIX issues on network of PCs resulting in flawless network instead of the former network which ‘used to’ hang many times a day making work impossible.

Independent Systems Consultant 1992-1993

Nutek Imagesetters, Inc, Deerfield, IL

Implemented a multiple-module Imagesetter driver ‘C’ with Microsoft ‘C/C++’ compiler for customer that eased output of images to a Metrum Imagesetter.

Current Experience

Goodwill Industries - Northbrook, IL 2012–Present

Sales/Service Associate

Exposed to Tellermate POS software and demonstrated the furniture and all other merchandise on the showroom floor with the goal of helping people select and buy the products they need.

Education

Bachelor of Science

University of Illinois at Champaign-Urbana,

Computer Proficiency

Microsoft Office – Word, Excel, Power Point, Access, SQL,

and UNIX classroom training

C/C++ 5.0 in class

DePaul University

Professional Certification

Project Management Professional

Six Sigma Green Belt Certification

Volunteer Experience

Rehabilitation Institute of Chicago

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