Customer Service Technical Support
Resume:
Rodney Williams Jr.
LEWISVILLE, TEXAS 75067
318-***-**** **************@*****.***
Objective: To obtain developmental growth in the field of electronics engineering, through hands on experiences related to the disciplines of the technology field.
Education: ATI Technical Training Center Electronic Systems Technology November 2007
Grambling State University Electronics Engineering Technology Grambling, LA
Completed 82 semester hours
Skills: Technical Customer Service
Experienced in network configurations & data recovery
Currently studying for (CCNA) Certified Cisco Network Associate Certification
Ability to read blueprints, terms and symbols
Troubleshooting in areas of low voltage cabling, grounding, AC/DC circuits, video, wireless communication systems and rack systems
Basic knowledge on construction materials and methods
Wire and cable terminations, basic computer applications, switching devices, timers, and size election for cable installations
Ability to identify types of fiber optics, installation, and conduct site surveys
Maintain and repair low voltage systems
Install, maintain, and troubleshoot fire alarms, intrusion detection systems, audio systems, nurse call and signaling systems, closed circuit TV systems, broadband systems, and access control systems
Relevant
Experience:
Telvista Dallas, TX
July 2009-February 2017
Training Supervisor (2011- Feb. 2017)
Delivers new hire and refresher training courses.
Conducts various training sessions to meet client needs (e.g. on-the-job, customer service, systems enhancements, sales techniques, refresher, technical, retention programs, policy and procedures changes, etc.)
Updates training materials per client requests and contract requirements
Participates in needs-analysis studies to help determine training needs within the organization.
Reports on progress of employees under guidance during training periods.
Assesses trainees to measure progress and to evaluate effectiveness of training materials and program.
Assists with the development and delivery of communication tools needed for the operation.
Participates in the administration and implementation of training programs.
Revises and/or recommends revisions to the training curriculum and suggests improvement to the process.
Volt Technical Resources Fort Worth, TX
September 2008-January 2009
Level II Technical Support for Apple
Reached level 2 Apple iPhone technical support
Troubleshooting the functionality of the iPhone
Updated/installed software applications for Mac OSX and Windows operating systems
Configured email setting for the iPhone as well as Mac and PC devices
Spherion Coppell, TX
March 2007-January 2008
Senior Bindery Operator for JC Penney Corporation
Operated a Baum 1200 sign folding machine
Dispensed on average 80,000 sale signs a day
Prepared orders for shipment
Performed daily preventive maintenance on machine
Adecco Fort Worth, TX
September 2005 – April 2007
Service Diagnostic Technician for Nokia Production Warehouse
Prepared Inventory for line production
Maintained Inventory count to meet order requirements
Gained knowledge of various electronic assembly processes
Worked with various cell phone versions
Utilized correct interface connections for various phone reprogramming
Insured proper connection to assure positive test results
Analyzed software to determine testing status
Troubleshoot connections, software, and hardware operability
Maintained maximum test capacity to pass the most devices possible
Convergys Corporations Baton Rouge, LA
May 2000 – May 2001
Customer Service Representative
Client based operation included local and long distance phone company ( AT&T)
Provided resolutions to customer concerns
Gained sales experience with local and long distance phone services
Grambling State University Summer Engineer Program Grambling, LA
Summer 1997
Peer Counselor
Motivated peers toward the expanding of their education in technology fields
Demonstrated engineering skills through building of structures with limited resources
Accompanied students to various companies to view the application of engineering practices to everyday work life
Reference: Available upon request
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