Rodney Williams Jr.

*** **** *****

LEWISVILLE, TEXAS 75067

318-***-**** acyzl8@r.postjobfree.com

Objective: To obtain developmental growth in the field of electronics engineering, through hands on experiences related to the disciplines of the technology field.

Education: ATI Technical Training Center Electronic Systems Technology November 2007

Grambling State University Electronics Engineering Technology Grambling, LA

Completed 82 semester hours

Skills: Technical Customer Service

Experienced in network configurations & data recovery

Currently studying for (CCNA) Certified Cisco Network Associate Certification

Ability to read blueprints, terms and symbols

Troubleshooting in areas of low voltage cabling, grounding, AC/DC circuits, video, wireless communication systems and rack systems

Basic knowledge on construction materials and methods

Wire and cable terminations, basic computer applications, switching devices, timers, and size election for cable installations

Ability to identify types of fiber optics, installation, and conduct site surveys

Maintain and repair low voltage systems

Install, maintain, and troubleshoot fire alarms, intrusion detection systems, audio systems, nurse call and signaling systems, closed circuit TV systems, broadband systems, and access control systems

Relevant

Experience:

Telvista Dallas, TX

July 2009-February 2017

Training Supervisor (2011- Feb. 2017)

Delivers new hire and refresher training courses.

Conducts various training sessions to meet client needs (e.g. on-the-job, customer service, systems enhancements, sales techniques, refresher, technical, retention programs, policy and procedures changes, etc.)

Updates training materials per client requests and contract requirements

Participates in needs-analysis studies to help determine training needs within the organization.

Reports on progress of employees under guidance during training periods.

Assesses trainees to measure progress and to evaluate effectiveness of training materials and program.

Assists with the development and delivery of communication tools needed for the operation.

Participates in the administration and implementation of training programs.

Revises and/or recommends revisions to the training curriculum and suggests improvement to the process.

Volt Technical Resources Fort Worth, TX

September 2008-January 2009

Level II Technical Support for Apple

Reached level 2 Apple iPhone technical support

Troubleshooting the functionality of the iPhone

Updated/installed software applications for Mac OSX and Windows operating systems

Configured email setting for the iPhone as well as Mac and PC devices

Spherion Coppell, TX

March 2007-January 2008

Senior Bindery Operator for JC Penney Corporation

Operated a Baum 1200 sign folding machine

Dispensed on average 80,000 sale signs a day

Prepared orders for shipment

Performed daily preventive maintenance on machine

Adecco Fort Worth, TX

September 2005 – April 2007

Service Diagnostic Technician for Nokia Production Warehouse

Prepared Inventory for line production

Maintained Inventory count to meet order requirements

Gained knowledge of various electronic assembly processes

Worked with various cell phone versions

Utilized correct interface connections for various phone reprogramming

Insured proper connection to assure positive test results

Analyzed software to determine testing status

Troubleshoot connections, software, and hardware operability

Maintained maximum test capacity to pass the most devices possible

Convergys Corporations Baton Rouge, LA

May 2000 – May 2001

Customer Service Representative

Client based operation included local and long distance phone company ( AT&T)

Provided resolutions to customer concerns

Gained sales experience with local and long distance phone services

Grambling State University Summer Engineer Program Grambling, LA

Summer 1997

Peer Counselor

Motivated peers toward the expanding of their education in technology fields

Demonstrated engineering skills through building of structures with limited resources

Accompanied students to various companies to view the application of engineering practices to everyday work life

Reference: Available upon request

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