Data Entry Project
Resume:
Shahram Shafiei
*** ****** *** ***** ****, MN ***04
*******.*********@*****.***
Sovos Compliance (Minnetonka, MN) Dec 2016- Feb 2017 Helpdesk analyst
Utilizing tax web services, such as TAXPORT to process clients tax jobs. Amazon(Eagan, MN) Oct 2016- Dec 2016
Fulfillment Associate
Logistics Fulfillment tasks such as scanning and sorting customer's merchandise. FRG.IR (Iran) May 2015- Dec 2015
Developer/IT Helpdesk Specialist
Designed an online retail store for company's software products. Provided ISP he lpdesk support responding to technical issues and troubleshooting, Provided hosting administrative support for customer's websites. Education
Azad University of Babol (Iran) 2013-2016
M.Sc. - Computer Software Engineering
Specialization in utilizing energy consumption of WSN clustering protocols by evolutionary based algorithms and fuzzy logic strategies. I was in top 10% of my class with 3.45 G.P.A. Golestan University (Iran) 2009-2013
B.Sc.- Computer Science
Final project involved the design of an educational application using ASP.NET technology. Certificate: 2012
C# Windows Application Engineering
400 hours training programs under Iran Technical & Vocational Training Organization. Professional Skills
- Office(word-excel-outlook-visio) -Windows Server( 2008&12 R2) -LAN/WLAN Networks
-ASP.NET/C# -SQL Server /Data Entry -VMware
-VPN Server - Linux Host Manager -OpenCart/Woocommerce VISA STATUSE : Permanent Resident
My previous Job description and responsibilities as HelpDesk analysis: During my project, I worked as print service associate in print services department. I processed two main jobs:
1-Image processing
2-Print processing
After two days of training, setting up computers, domains, Emails, we started with image processing. Image processing job description:
We processed differents type of tax image records with the differents algorithms to process. according to the procedure for each type of tax report, we did some data entry as well as connecting tax jobs to clients if further information required to processing records. Print processing job description:
Print processing was my main responsibility during the project. We worked with virtual print jobs with 12 different statuses according to the level of the process. According to the procedure that was defined in our manual, we must process these jobs and send them to one of our vendors for creating P.D.F sample and physical print.
The whole process of this process divided into 2 main phase: PHASE 1:
In the first phase, we look at our internal tax software's queue to process print jobs and tracking their identity in Microsoft Excel.
During processing of the print job if we saw anything wrong statement with print jobs we had to make documentation of that specific problem. This issue report had included job identity, a screen shot of issue and a full explanation of the problem, that should send to the supervisor for troubleshooting.
When we finished with "phase 1" we should send processed print jobs to one of our vendors to make the sample P.D.F file of these print jobs.
PHASE 2:
1 or 2 hours after sending print jobs to vendors we received Emails from them regarding sample P.D.F print file that they made for us.
After that, we must match the identification( name, domain, tax type, page, etc ) of produced print file that created by the vendor and the print job that processed in phase 1.We also had to do some QA by reviewing the template and fonts of sample P.D.F files to make sure every think looks good and there is no any irregular issue such as overlapping between text and borders. After quality control, we approved the received P.D.F in our internal software and save the P.D.F in the determined folder in the computer for physical print. list of software that we work during this project: 1-Microsfot office(Excel, Word, Outlook)
2-Tax Software services such as TAXPORT, PETE, and PS VIEWER. 3-VMware
4-VPN server
5-Lync
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