Information Technology Manager

Alan Saranga

**** ** **** ******* ******** FL, **067 954-***-**** **********@*****.***

Information Technology & Network Management

A customer-focused, results-driven technologist and business visionary with more than 21 years of experience, with a dynamic management career with leadership, vendor relationship building, problem-solving, planning, team building, defining roles, responsibilities, project management skills. Known as the resident go-to person and resident expert for analysis and solutions in all of the organizations I had the pleasure working for. Recruiting, developing, motivating and retaining diverse staff, structuring teams that deliver results and savings. Administer and support Enterprise business-critical, multi-platform, technology & environments. Manage comprehensive Help desk services for diverse leading clients. A solid background in managing large-scale network integrations, Microsoft server migrations, wireless, security, network infrastructure & connectivity projects. Fluent in Spanish and Portuguese.

Provide strategic direction to senior leadership on technology.

Proven ability to bring the benefits of IT to solve business issues while delivering applications, infrastructure, & weighing the costs and risks factors.

A true technologist with an uncompromising commitment to providing the finest in system support and customer service. Plan and deliver top-quality projects under the tightest deadlines.

Adept at resolving large-scale, highly complex hardware and software problems. Informed on HIPAA, SOX & PCI regulatory compliances.

Core Strengths

Vendor Relationship

Asset Management

Budget Management

Training & Development

Aggressive Contract negotiations

Team Building

Automating Server tasks

Network & Information Security

Emerging and Advance Technologies Network Design / Development

System Administration

Project Management

Mobile, Wireless LAN, WAN, VPN

SAN, NAS, Cluster & Cloud

Staff Management

Backup & Disaster Recovery Planning

PROFESSIONAL ITIL Pending

CERTIFICATIONS MCP Microsoft Certified Professional, NT Workstation 4.0

MCSE Microsoft Certified System Engineer,

MCSA Microsoft Certified System Administrator, Server 2008

A+ Certified Beta Tester, Windows 2000 Professional, Server & Adv Server

PROFESSIONAL Broward County Supervisor of Elections Office Fort Lauderdale, FL

EXPERIENCE Network Manager 2008 – 2016

Responsible for a staff of 5 and supporting users in 2 remote sites. Successfully supervise and monitor the communications and Network security connecting, Florida Division of Elections and Broward County Supervisor of election offices (WAN). Manage & implemented san cluster environments with a SQL server 2008 backend, which runs our day to day mission critical (Voter Focus - ERP) applications and modules (Hardware type 4x Dell Servers 2x EMC CX300 Arrays and 2x Fiber Channel Switch connectivity, Dell Equal logic, iSCSI channel switch connectivity). Implemented & Manage Cisco ASA 5510 Firewalls. Provide tech standards information & recommendations to Directors and the Supervisor of Elections. Manage and implemented, Citrix NetScaler, Xen Server, Xen App and Xen Desktop environments, Responsible for maintaining Cisco Call Manager VOIP telephone system, Responsible for managing Primary and Backup Circuits and Bundle T1 Circuits to Satellite offices and to Department of State. Mentor & successfully supervise co-workers and help promote a team working atmosphere. Implemented and managed a storage upgrade which has given storage growth to the organization needs. Streamline the IT function by separating supporting tasks implementing best practices resulting in savings. Managed the upgrade of the organizations ERP Systems in Finance & HR Depts. applications, & editing quarterly reports. Evaluate emerging technologies for suitability with long term business goals. Trained co-workers to meet there desired milestones & goals.

Selected Achievements:

Strategically roadmap all infrastructure SAN/server/storage devices and associated software and tools, ensuring enterprise-wide architecture consistency. Configured virtual and non-Virtual Environments (Hyper V, Microsoft Azure, AWS, Citrix) leaving the environment cloud ready for use with Azure and AWS for usage of mission critical apps, all environments implemented and planned with fault tolerance.

Designed, managed and implemented organization Active Directory within a Cross Trust Domain migrating from a Server 2000 to a server 2008, 2012 environments.

Maintained & managed a good working relationship with all vendors. Managed vendor SLA’s, and Reported KPI’s to Management on a weekly and monthly basis.

Managed network infrastructure integration projects to its completion.

Successfully managed to Rollout Windows 7 professional to all desktops.

Planned and managed 2x NAS & SAN implementation for storage growth.

Successfully spear headed the IT Disaster Recovery plan to its completion.

Managed the upgrade & implementation of Citrix Xen Server, Xen App and Xen Desktop projects to its completion.

Managed the Exchange 2000 to 2010 Migration of 250+ accounts and users.

Successfully managed the preparation and maintained a call center of over 500 users (VOIP, VPN, & Citrix Sessions) during Early Voting & Election-day.

Analysis and Configuration of Firewalls including Rack, stack & Installation of network equipment into the Core Data Center & Testing of newly installed systems & specific applications for connectivity, functionality and any other testing required, ensuring proper functioning of systems.

Environment: Exchange 2000, 2010, Windows 2012, 2008 R2, 2003 R2, 2000 Server, Cloud (AWS,Azure),SQL Server Ent’ 2008, IIS, SSL Certificates, 5x Bonded DSL, DSL, VPN, Patch Panels, Cisco ASA 5510 Firewalls, Cisco 2900 Routers, Cisco 4500e Core Switches,3850 Switches, public & internal Wireless Access, Desktop Windows 7, XP Professional SP2, SharePoint, Project Server 2007, Dell Equal Logic ISCSI Storage, Symantec Mail Security, Crystal Reports (SAP) Symantec Backup Exec & Symantec Endpoint Protection, Citrix Xen Server, Xen App & Xen Desktops, NetScaler, Hyper V. Legacy ERP, CRM mission critical system integrations.

GMPCS Personal Communications (A Telenor Company) Pompano Beach, FL

Information Technology Manager 2005 - 2007

Mentored & successfully supervised a Data Base Administrator and Telecoms Administrator. Supported existing systems ensuring peak performance on systems and network uptime as well as procured & implemented new hardware to help promote a stronger and secure network environment. Managed day to day IT services environment, created a help desk which helps GMPCS with their daily IT issues and other interoffice related problems with-in their ERP System (Everest). Successfully spear headed a Disaster Recovery Plan which included 2 major implementations of DS3 Connectivity and External Diesel Electric Generator. Helped manage the restructuring and organization of Telenor’s & GMPCS consolidation and integration of all IT services & ensured a smooth transition through the organizations merger.

Selected Achievements:

Designed and Implemented GMPCS & Telenor Networks and Active Directory Migration to a centralized domain.

Successfully managed to Rollout XP professional to all desktops and bring true gigabit connectivity to desktop.

Managed and Implemented VOIP services to GMPCS’s satellite offices in England & Canada.

Successfully planned and configured GMPCS document scanning for a paperless environment.

Successfully Spear headed the Disaster Recovery project to its competition.

Served as a Key resource for developing structures and integrated strategies into the ERP system, resulting in improved turnaround time for invoicing.

Managed vendors SLA, and Reported KPI’s to key steak holders on a weekly and monthly basis.

ARUP New York, NY

IT Coordinator/Help Desk Manager/Senior Support Analyst 1999 – 2004

Provided IT support for all offices within the Eastern Region, including administration of Windows 2003, 2000/NT, Active Directory, Exchange 5.5, 2000, Wireless connectivity and SAN storage cluster systems. Managed day-to-day Helpdesk operations providing infrastructure and applications support and supervised and mentored entry-level IT staff.

Selected Achievements:

Successfully directed company-wide Windows 2000 and In house wireless Palm rollouts.

Implemented / Supported SAN storage cluster systems and wireless access points.

Independent Consultant New York, NY

Technical Support Analyst/Operational Services 1996 – Present 21+ Years

Clients: Semana Group, CPunity.com, Broward Health, Document Storage Systems Inc., Montefiore Hospital, MARSH Insurance Co., Lennox Hill Hospital, Paine Webber, Parke Davis, National Starch, Schering-Plough, Chase, Unilever, MTV Networks (Viacom), Entex Simon & Schuster (Viacom), Price Water House and MTA Metro-North Railroads.

Supplied comprehensive IT consulting services for diverse customers, Managed Service Provider focusing on 1st, 2nd and 3rd tier technical support; System administration/migration services; Custom applications support; Asset management and implementation of Windows Server versions 2000 thru 2012; Novell, OS/2, Macintosh and Ethernet technology in client/server environments; Major contributor in the upgrade and migration of Exchange and NT server network accounts to Windows Server 2003; Deployed Exchange, GroupWise and Remote Access Services; Configured IBM/Dell/Compaq laptops and workstations; Zen Works, Netware client for connection to NT server; Installed NT Server and Systems Management Server 2.0 for 50+ user base; Standardized NT, 95, 2000, XP, 7 images for evaluation of packaging processes. Provided support on various in-house critical (ERP, CRM) applications used in NYC, Broward and West Palm Beach, VA Hospitals. Prepared & imaged 600+ computers for Metro-North rollout.

Selected Achievements:

Provided complete 3rd Level support for a 2000 + PC user community.

Seamlessly migrated large-scale Windows 95/Netware systems to NT; & converted PC token ring environments to Ethernet. Provided Team leadership support, supervising a team of 15.

Ensured all system components complied with company’s applications standards and operating systems rules.

EDUCATION: City College of New York, New York, NY Computer Science & Systems BS

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