Computer support

**** ***** **, ****** ******, FL *****C (***)***-*650H (813)***-*************@*****.***

PROFESSIONAL SUMMARY

Talented Computer Technician seeking an IT position supporting end users with exceptional customer service and bilingual skills. Detail-oriented with over 20 years of high-quality technical service experience in a large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service, troubleshooting and repairing a full range of desktop, laptop, multi-function printers, Microsoft products, Android phones and Remote Support Tools.

CERTIFICATION AND SKILLS

A+ Certified PC Technician - Comp TIA

MCP Microsoft Windows Certified

MS-1517 PMI Project Management Principles

Cisco VOIP Call Manager

Microsoft Active Directory 2008

CPR Cardiopulmonary Resuscitation

DSS Satellite Installer technician

Linux Ubuntu

Citrix Management Console

WORK HISTORY

04/2016-11/2016 Amazon Flex – Contractor/Driver

Maintained a flexible schedule, delivered products as needed.

Suggested many design and functionally improvements for the Flex App.

10/2014-04/2016 Self Employed – Real Estate Investments

Acquired properties for purpose of investment, refurbishing & resale.

10/2004-10/2014 Adult and child mental health center Inc. – Support Analyst

Network & hardware support for a 500 user Microsoft Windows PC, Server &

Supported users from WinXP to Win7-8. Did prep work for upgrading to Win10.

Provided support for Microsoft Office, Citrix, DameWare & Profiler software.

Supported users in a Cisco Voip environment using call manager.

Traveled to various sites for local tech support as needed.

Covered help desk calls as needed.

07/1999-10/2004 Bell Tech Logix – Senior Support Analyst

Supported several large & small scale clients & projects in various industries,

Farm Bureau, Eli Lilly, SBC Ameritech, Clarian Health, Cinergy, Duke Realty Corp.

Conseco, Cisco, Ice Miller, HP, Compaq, IBM, Apple Computers.

Troubleshoot various network connectivity issues for server, workstations

Set up new user accounts. Also managed a team of 5 people on an upgrade

project.

02/1999-06/1999 Compaq ACT - Compaq field engineer

Warranty Repairs on Compaq server, desktop & laptop products.

Installation & setup of Raid 4 & 5 (smart card) with NT or Novell.

EDUCATION

09/78 - 06/80 Bloomington North High School, Bloomington IN

General Education Diploma

07/80 - 12/82 Indiana State University, Terre Haute, IN

Electronics & Computer Technology

(54 credit hours completed 2 years)

09/97 - 09/97 TekSystems Cincinnati, OH

Completed courses on A+ and Network + conducted by TEKsystems

01/99 - 02/99 Compaq Educational Services, Cleveland, OH

Completed Course 200-Servicing Compaq Products

Troubleshooting, diagnostics training & replacement procedures.

Completed Course 201-Compaq Server Diagnostics

Comprehensive study of various diagnostic tools.

09/99-04/2000 CN Tech. Indianapolis, IN

Completed MCSE training including two electives in Internet Information Server.

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