A seasoned Customer Service Coordinator
Resume:
ADRIENNE EDWARDS
Bronx, NY 10474
acyzbi@r.postjobfree.com
Objective: Customer Service Coordinator bringing 18 years of specialized experience, looking to obtain a position in which I can utilize my military, work background, and interpersonal skills.
Experience:
DELIVERY.COM 11/15 – 05/16
Customer Service Rep.
Maintained customer accounts. Edited, updated, and adjusted merchant and customer account information using Excel spreadsheets.
Communicated with customers on chat, email, text, and phone using Olark and Zopim systems.
Resolved customer complaints and concerns via Zendesk tickets.
I authorized account refunds and upgrades to merchant and customer accounts.
PANORAMA WINDOWS 06/15 – 11/15
Customer Service Coordinator
Routinely set up appointments for window repair, service, and installation.
Wrote up and maintained service proposals, ordered materials, and prepared paperwork for the billing department.
Prepared PowerPoint presentations for weekly meetings.
I collected on delinquent accounts.
Worked with field team on service jobs.
WATERFIELD ADMINISTRATORS 01/99 – 01/15
Customer Service/Patient Coordinator
Worked in a Call center taking over 200 inbound calls a day in regards to employees benefit information, claim status, and eligibility information.
Managed a variety of customer service and administrative tasks to resolve customer issues quickly and effectively by using my interpersonal, communication, and critical thinking skills.
Processed over 100 Medical and Dental claims daily.
U.S. Air Force 12/86 – 07/90
Freight and Packaging Specialist
Loaded and unloaded cargo trucks and airplanes for Aerial Port Division.
Worked with management to schedule pick-up and delivery of cargo.
Worked with OSHA to ensure that cargo was in good condition fort shipment (OS&D)
Organized and implemented shipping schedules with outside vendors.
Skills:
Proficient in Microsoft Word, Excel, and PowerPoint, type 50 WPM.
Some College Credits
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