Customer Service Technical Support

TIOLUWANI IRABOR

****-**** ******* ****, ********, MB R3T 5K1 204-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

•Over 2 years of professional customer service experience in call center/technical roles.

•Excellent verbal and written communication skills (English) alongside typing skills.

•Team player and ability to work under pressure within a fast-paced environment.

•General: Computer Skills and Microsoft Office Suite.

•Self-Motivated and the ability to work independently.

•Strong attention to details, data accuracy and ability to multitask in any corporate environment.

•Willingness to learn, adapt to change and problem solving skills.

•Valid Class 5 Driver’s License.

DEMONSTRATED SKILLS

Customer Service Skills

•Provided and maintained a high standard of customer service via phone and email.

•Provided telephone and in person support, resolved customer’s complaint professionally and successfully.

•Listened and provided support to make recommendations in completion of projects.

•Utilized relevant technological knowledge and skills for office purpose.

•Contacted the appropriate vendors to help send replacements and escalate issues.

Technical Skills

•Call Centre (Customer Support).

•Data Capture Identification card enrollment for clients.

•Experience with Windows Operating Systems (8/10) for data entry.

•Proficient in security of customer’s products.

•Provided First Level technical support for customer related issues via phone and email.

Teamwork & Leadership Skills

•Collaborated with management and team members to resolve customer complaints.

•Handled projects based on the directives of project managers.

•Provided leadership on a school project- developed the project proposal, sought out funds, designated duties to team members.

WORK EXPERIENCE

Customer/Technical Support Specialist Weco Systems Group International Limited Lagos, Nigeria August 2013 June 2015

Network Technician Computer Warehouse Group (Academy) Lagos, Nigeria March 2013 May 2013

Intern (Customer/IT Support) Chams City

Abuja, Nigeria March 2010 August 2010

VOLUNTEER EXPERIENCE

Newsletter Assembler and Distributor Project Management Institute

PMI Manitoba June 2016 – Present

IT & Audio Technician Redeemed Christian Church of God Winnipeg, Manitoba January 2016 – Present

Intercultural Mentorship Program Red River College

Winnipeg, Manitoba September – December 2015

EDUCATION

Business Information Technology Red River College Winnipeg, Manitoba August 2015 – Present

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate