Technical Support Customer Service

SANKET PATEL

*** ***** ***

Piscataway, NJ *****

Phone # 732-***-****

Email: **********@*****.***

OBJECTIVE

To obtain a position as Technical Support Engineer where my experience and knowledge can be utilized and enhanced while serving your company to reach specific organizational goal.

PROFESSIONAL SUMMARY

Skilled software support engineer with 5 years of experience in providing comprehensive technical support to end-user in software development and customer service industries. Successful in installing, upgrading, and configuring innovative application on Windows operating systems and providing technical support to optimize workflows and minimize business interruptions. Seeking to utilize expertise in information technology and desktop support to take next career stem with highly respected firm.

SKILLS

OS: Windows, Unix, Linux

Languages: C, JAVA, Visual Basics, SQL, DBMS, VBScript, PowerBuilder

Scripting Languages: HTML, DHTML, JavaScript, PHP, Shell, Perl, ASP.NET

Tools: MS Office, MS Access, Crystal Report, SQL server 2000/2005

PROFESSIONAL EXPERIENCE

ROSY BLUE, NEW YORK, NY November 2015- Current

Software Support Executive

Created new database and users, set up backups, and monitoring scripts

Contributed in system design, cost estimation and execution of new features

Developed a report that helped cut down shipping cost

Developed weekly and monthly sales report

DIASPARK, EDISON, NJ March 2014 - August 2015

Software Support Executive

Software Installation, User Training and Support to new and existing clients

Coordinated the design and implementation of E-Commerce solution for internal use and the management of information term resources

Gathered client requirements for new software development

Provided Online and remote assistance for technical faults

Performed software testing, QA and documentation that increase security and efficiency

CELERANT TECHNOLOGY, STATEN ISLAND, NY July 2013 – December 2013

Software Support Technician

Worked with SQL 2005 database objects like Tables, Quires, Store Procedures, Views, and Triggers

Involved in Analysis and Design Documentation, User requirements and maintained good documentation

Provided support to new system installation and configuration

Solved hardware and software issues for the clients

VERIZON FIOS, MONMOUTH JUNCTION, NJ April 2010 – May 2013

Technical Sales Representative

Provided technical support to customer during and after installation

Worked with clients to build added value sales to existing contracts such as equipment customization, upgrades and technical services

Acted in advisory consultant to presales products consultant

Supported sales and presales team

WIPRO TECHNOLOGY, EAST BRUNSWICK, NJ October 2008 – March 2010

Project Engineer

Designed queries, store procedures, cursor, triggers using SQL 2005

Involved in extracting the data using SSIS from OLTP to OLAP

Reviewed security around database by monitoring critical roles of Oracle database

Complied with the predetermined project deadlines and allocated budgets

EDUCATION

New Jersey Institute of Technology December 2012

Bachelor of Business and Information Systems

With concentration of courses like databases, application development tools, web design, software use and evaluation, management information, and decision support system, also business courses as accounting, finance, business operations and marketing.

Middlesex County College December 2009

Associate in Business Administration

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