Customer Service Sales

MICHAEL LAFAVORS

** ********** ****, ***. * Newark, DE 19713 410-***-**** ********@*****.***

Professional Summary

Personable and self-motivated team player with strong attention to detail. Maintains a high level of professionalism while providing consistent and quality service. Completed courses in A+, Network+, Security+: preparing for certifications.

Skills

§System Management

§Installations

§Business Management

§Troubleshooting

§Networking

§Sales

§Multi-Tasking

§System Updates

§Bookkeeping

Employment History

SHIPPING – Amazon, Middletown, DE – 10/2015 to 4/2016

Picked items at rate of 100 / hour to meet company goals for next shipping day.

INSIDE SALES – Ferguson Enterprises, Inc., Baltimore, MD – 9/2011 to 9/2015

Computers & Software: Trilogie, Windows 7, PowerPoint, WMS, hand held computers, entered new customer and job data into system.

Customer Service & Communication: Scheduled deliveries and installations, created bids to include

graphics, provided options and links, set up service calls, tracked status, revised bids, developed

quotes, communicated with customers and contractors.

Shipping & Receiving: Inspected items for damage, prepared showroom trucks with merchandise, ensured all items were accounted for, picked up damaged items, collected merchandise packing and staging, loaded trucks, operated forklift and cherry pickers, drove trucks on company property.

AQUARIUM INSTALLATION & MAINTENANCE – Animal Euphoria, LLC, Baltimore, MD – 1/2000 to 9/2011

Computers & Administrative: Installed wireless networks, added external hard drives, printers and software. Processed billing performed bookkeeping duties, utilized Microsoft products: Word, Excel, PowerPoint, Windows, 7, 8, & 10.

Technical: Installed and maintained aquarium systems. Added computerized digital controllers for titanium heaters and dosing pumps for chemicals, installed computerized LED lighting and electronic wave maker systems. Medicated and quarantined infected specimens.

Education

Towson University, Towson, MD – Cyber Security Specialist Program (A+, Network+, Security+)

Brookdale Community College, Lincroft, NJ – Major: Computer Science

Matawan High School, Matawan, NJ – Diploma

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