Call Centre Operator

CURRICULUM VITAE OF MATHAPELO PRINCESS HAMESE

**** ******* ********

Toekomsrus

Randfontein

1759

Email: *****.******@*****.***

Mobile: 071-***-****/079-***-****

Personal Details

Surname Hamese

First name Princess Mathapelo

I.D.Number 790-***-**** 088

Date of Birth 18 September 1979

Nationality South African

Gender Female

Home Language Northern Sotho

Other Languages English, S.Sotho & Tswana

Health Good

Educational Qualifications

School Attended Alafang High

Highest Grade Passed Grade 12

Subjects Passed English

Afrikaans

S.Sotho

Physical Science

Biology

Mathematics

Year 1999

Tertiary Qualifications

Institution Pinnacle Business College

Course Certificate in Human Resources Management

Modules Obtained Business English

Human Resources

Office Administration

End User

Communication

Year 2000

Institution Damelin

Course Professional Receptionists and Personal Assistance

Module Obtained Monitoring controlling the reception area, manage

Manage the receptionist function, receiving visitors

Processing incoming & outgoing calls, maintaining

A reception area, attending to customers enquiries

In the office, setting efficient office administration,

Coordinating functions and conferences

Year 2011

Institution University of South Africa (UNISA)

Course Economics and Business Management Certificate

Module Obtained Basic Numeracy, Business Management, Economics

Financial Management

Year 2014

Work Experience

Employer Dinokaneng Care & Support

Position Administrative Clerk

Duties Filling, Typing, Switchboard Operator & Taking

Minutes, Internet and e-mailing

Duration Nov 2009 to Jan 2013

Employer Fidelity Security Service

Position Call Centre Operator

Duties Data capturing, inbound & outbound calls,

Monitoring System alarms and Dispatching

Duration May 2015 to August 2016

Employer Rand West Municipality Contractor

Position Data Capture

Duties Capturing Documents

Duration September 2016 till date

References

Ms.audrey (Co-ordinator)

Dinokaneng Care & Support

Cell: 076-***-****

Office: (011-***-****

Florence Msane (Shift Manager)

Fidelity security services

Cell: 071-***-****

Office: 086-***-****

Vincent Modibe (Contractor)

Rand West Municipality

Cell:079-***-****/ 072-***-****

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