Technician Customer Service
Resume:
Daniel L. Swet
Brook Park, OH *4142
440-***-**** ******@*******.***
CAREER SUMMARY
Experienced and talented Computer Technician. Obtained industry certifications as CompTIA A+ and Administering Microsoft Windows XP and 7, along with vendor certifications and hardware use from HP, IBM, Lenovo and Apple. Strong technical skills using industry and Microsoft tools along with excellent oral and written communication skills. Experienced with multiple PC operating systems and application software.
Use of Remedy Ticketing Systems
TCP/IP Networking
Project Management Certification
PC Imaging Software SCCM, VMWare Mirage
Proficient with AD and MS Office Programs
Strong Vendor and Customer Relationships
Document Procedures and Policies
Team player
Mobile and Blackberry Devices Using BES
Remote Access / VPN
WORK EXPERIENCE
TSG/PCM/American Greetings Brooklyn/Westlake, OH March 2016 - Oct 2016
Since 1987, PCM has been a leading provider of IT products, services, solutions to businesses, government agencies, educational, institutions, and healthcare facilities.
Enterprise Desktop Support Technician (Contractor)
Part of refresh project team involved with hardware and software upgrade for Windows and Mac PC’s
Participated in multiple phases of project including data migration and pre-move installation
Utilized SCCM program right-click tools and Mirage for software deployment and management
Provided post support for corporate move and responsible for inventory tracking of peripherals
Rose International/Kaiser Permanente Brooklyn Heights, OH July 2015 - Oct 2015
Rose International is one of the nation's leading minority and woman-owned providers of Workforce and Technology Solutions with over 130 customers and 20 offices including International presence.
PC Technician (Contractor)
Provided support in data center for Healthcare facility of network equipment at multiple KP sites.
Involved with decommissioning of hardware including pc desktops, servers, switches and routers.
Responsible for asset tracking of equipment and documentation and also shipment of assets.
TekSystems/University Hospitals Warrensville Hts., OH June 2014 - Dec 2014
University Hospitals (UH) is a community-based healthcare system which serves patients at more than 150 locations throughout Northern Ohio, including seven wholly owned and four affiliated hospitals.
Desktop Support /Deployment Technician (Contractor)
Part of deployment team involved with Windows 7 migration at different UH sites.
Responsible for PC imaging/reimaging of desktops, laptops and thin clients and performing backup/restore using SCCM and USMT tools.
Provided post support for deployment installs and also for software configurations on-site.
MCPc/Bendix Elyria, OH October 2013 – May 2014
The company is a top 100 technology VAR, driven by partnerships with providers including Cisco, VMware, Citrix, NetApp, HP, Apple, Dell and Lenovo.
Help Desk Technician (Contractor)
Provided user support at client site through phone, email and deskside using IT service portal.
Responsible for handling level 1 calls for hardware and software issues and using online tools to troubleshoot and install software involving Dameware, Citrix login and DSM FrontRange.
Prepared mobile devices like Blackberry and IPhones for use along with training users
Provided remote support for clients at different sites and on-call support on a rotational basis.
SA IT Services/HP Roswell, GA September 2012 – April 2013
As a recognized leader in outsourced IT services, SA IT applies over 20 years of experience to providing clients with IT support solutions that best enable customer success.
Install/Refresh Technician (Contractor)
Performed PC refresh and support for major Financial Corporation which involved local and remote sites.
Involved with imaging and building software packages for PC refresh program using proprietary tools.
Responsible for the installation of new systems and peripherals in Windows XP/7 environment
and performing backup/restore and also inventory of legacy equipment using web-based portal.
Traveled to local and remote sites for Bank projects involving PC refresh and support.
Pomeroy IT Solutions and Sales, Inc., Hebron, KY September 2011 - December 2011
Pomeroy, a Solutions-Focused company has been providing information technology services and solutions
for almost 30 years.
.
Install/Support Technician (Contractor)
Participated in PC rollout of new build out of Clinic facility from early construction phase to go-live opening.
Was responsible for hardware deployment and configuration involving PC's and peripherals.
Performed PC imaging with usb image tool and used SharePoint program for asset management.
Provided post support for go-live issues involving hardware and software using SharePoint services.
Murtech Consulting, LLC/CompuCom Independence, OH January - April 2010;August - October
A premier Information Technology Consulting and Placement company specializing in servicing For-
tune 1000 clients.
Desktop/PC Imaging Technician
Part of IT Project team involved with imaging and support of pc’s for corporate migration of global
leader of pressure-sensitive technology and self-adhesive products.
Handled imaging and support on laptops and desktops using Windows Deployment and USMT tools.
Provided post support for clients also tracked new and legacy assets with web-based management tool.
Utilized Active Directory and Group Policy setting up computers and users locally and at remote sites.
PFI Precise Fit Limited One, LLC., Westwood, CA August/September 2009
Since 2001, PFI Tech specializes in IT Consulting, Technical Staffing, and Enterprise System Implementation.
PC Renewal Technician (Contractor)
Performed scheduled refresh of PC systems in manufacturing environment of leading automotive company.
Involved with imaging new systems in network environment and responsible for labeling old systems.
Responsible for updating data in web-based asset management system and documenting work completed.
AmTrust Bank/Ohio Savings Bank, Cleveland, OH 2000 - 2008
Founded in 1889, AmTrust Bank is one of the 20 largest mortgage lenders in the U.S.
Senior Technician
Supported corporate environment with over 2700 users and 70 branches.
Exceptional customer service for in-person requests and services via phone.
Maintained goal of 85% or better on SLA (Service Level Agreement) resolutions.
Worked with Active Directory and Group Policy in a client/server environment
Provided Tier 2 support for desktop and mobile workforce and familiar with VPN, PCAnywhere and RDC.
Administered Blackberry devices for use and supported mobile group using Management Server
ADDITIONAL EXPERIENCE
Demonstrated experience with Desktop Systems and peripherals including Dell, HP, and IBM involving
configuration, installation and troubleshooting in a local area and wide area networks.
Familiar with Operating systems including Windows 95/98/NT/2000/XP/7 and application software as
Microsoft Office Suite through 2013, Lotus Notes and also system management software including SCCM,
Altiris and Radia used for deployment.
EDUCATION
Electronics/Computer Repair Technician Diploma
Hickok Technical Institute, Cleveland, OH
Associate Degree in Business Management
Cuyahoga Community College, Parma, OH
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