Support Management

Etekele Awasom

**********@*****.***

Tel: 571-***-****

Linux Systems Administrator

SUMMARY:

Linux/Unix administrator, with a strong performance background in wide variety of professional system support and solution-based IT services for Linux/Unix Systems (or administrations) including, monitoring, configuration, troubleshooting and maintenance of operating systems

Perform software installation, upgrades/patches, troubleshooting, and maintenance on Linux/UNIX servers.

Performing and executing Linux server hardware and software configuration, installation, patching, integration, upgrades and performance tuning

Experienced in Linux Enterprise using DELL and HP Blade Servers and Virtual Connect Technology.

Highly experienced with Linux/UNIX Administration, EMC Storage Administration, Enterprise Hardware Troubleshooting and Capacity Planning. Involved in complete Administration tasks on UNIX and documentation for the projects executed.

Have very good experience working with Change Management for scheduling changes on Production servers using BMC Remedy Ticketing System.

Participate in root-cause analysis of recurring issues, system backup, and security setup.

Performed administrative tasks such as System Startup/shutdown, Backup strategy, and Documentation, User Management, Security and Network management

Developed and maintained installation and configuration procedures, contributed to and maintained system standards

Experience supporting 7x24 production computing environments, experience in providing on-call and weekend support.

Unix/Linux Systems Administrator 2

Flex Network Inc Dec 2014 - Present

Support Enterprise Linux/Unix Systems and other Open source tools

Installed, Configured and Administration of Enterprise LINUX (Red Hat, Centos)

Experience in Virtualization and Cloud Computing (AWS)

Creating and provisioning of EC2 instances, Cloud watch and Simple notification Services(SNS).

Provisioning and management of Virtual Private Networks (VPC) and AWS Simple Storage (S3).

Participate in root-cause analysis of recurring issues, system backup, and security setup.

Performed administrative tasks such as System Startup/shutdown, Backup strategy, and Documentation, User Management, Security and Network management.

Performing and executing Linux server hardware and software configuration, installation, patching, integration, upgrades and performance tuning

Provide support for Dell servers running on Red Hat Enterprise Linux 6/7

Troubleshoot issues with Linux/Unix Systems and Configuration files

Management of Red hat Enterprise Linux 6/7 Servers and performed Migration

Extensive experience with network configurations including Iptables and firewalls

Administer user accounts enforcing enhanced security passwords

Strong understanding in TCP/IP, DNS, FTP, NFS, NTP and SSH

Solid understanding in SELinux, TCP wrapper and Iptables

Operations/Support, Maintenance tasks

Developed and maintained installation and configuration procedures, contributed to and maintained system standards

Researched and recommended innovative and automated approaches for system administration tasks and Performance Monitoring with Nagios Tools.

Create Virtual machine (KVM, VMware) and configured Redhat Enterprise Linux (RHEL6/7).

Server racking, cabling and server built (kickstart).

Daily Administration of Red Hat Enterprise Linux servers.

Utilized kick-Start and ignite for systems build.

Experience with Redhat Role Based Access Control and Systems Security Administration Used the remedy ticketing system to troubleshoot and resolve issues with servers Installed.

Experience with system configuration tools (Puppet).

Jr. Unix/Linux System Administrator

Flex Network Inc Jun 2012 – Nov 2014

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Perform regular security monitoring to identify any possible intrusions.

Setup and managed disk spaces and file systems using LVM.

Create, change, and delete user accounts per request as necessary.

Provide support per request from various constituencies. Investigate and troubleshoot issues

Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary.

Maintain operational, configuration, or other procedures..

Installed, configured and support of Apache web server.

Experience with remedy ticketing system.

Desktop Support

Ox4 Solutions – Buea Jul 2010 - Apr 2011

Provide advice and support to all clients including printing, software and hardware related issues

Installation, maintenance, update and support of all applications, systems and communications software

Maintain and Troubleshoot desktop and server hardware & software

Assist with the implementation of new systems

Provide base level IT support to non-technical personnel within the business

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

EDUCATION & CERTIFICATION

Red Hat Certified System Administrator. (RHCSA 7)

General Certificate of Education Advanced Level

General certificate of Education Ordinary Level

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