Customer Service Administrative Assistant

SUZANNE M. BANNIE

Roberts, WI 651-***-**** ******@*******-*******.***

INFORMATION COORDINATOR

Providing Effective Communication and Excellent Customer Service

Information Coordinator with deep expertise in transportation and additional experience in Accounts Payable and Accounts Receivable. Proven accuracy in Bookkeeping, freight billing, auditing, and driver payroll. Experienced in dispatching, scheduling, file maintenance, purchasing, inventory control, receptionist duties, record keeping, and account management.

Computer Skills: Oracle, MS Office Excel, Access, Outlook, NFPT/MPIS, Mobius, and Powervue.

Manugistics, IBM AS400, and Peachtree Accounting.

PROFESSIONAL EXPERIENCE

Land O’Lakes / CPC Logistics / NFPT N Hudson, WI 2009 – Jan 2017

INFORMATION COORDINATOR

Verified and corrected data of milk load sheets entered into onboard computers via NFPT (Northwest Food Products Transportation) system for 15 milk haulers in east central Minnesota and eastern Wisconsin. Manually entered loads not logged by drivers to ensure all milk picked up has been entered.

Provided excellent customer service to contracted milk haulers, MPIS (Milk Procurement Information System) staff, and internal member services staff at Land O’Lakes to ensure accurate data, was entered, and critical deadlines were met.

Maintained up-to-date lists of active haulers, patron farms, drivers, and rates.

Ran exception reports weekly in both NFPT and MPIS to ensure all load sheets have been received, verified, entered, and scanned. Entered bulk loads weekly.

Maintained individual hauler books to ensure safety compliance with FMCSA and DOT

Opus 21 Management Solutions Woodbury, MN (Part time 2nd job) 2012 – 2016

CUSTOMER SERVICE REPRESENTATIVE CALL CENTER

Provided excellent customer service for several municipalities, answering customer inquiries regarding residential and business utility bills.

Accepted and processed utility payments by check and credit card by phone.

Opened and sorted mail. Processed batch payments.

BJ Transport, Inc. Afton, MN 2004 – 2009

ADMINISTRATIVE ASSISTANT

Updated and verified rates and fuel surcharge.

Processed all freight billing. Worked closely with customer service department and dispatch to ensure accurate billing, and meeting critical deadlines.

Broke down paperwork and processed accounts payables for brokerage department.

Maintained files for customers, brokerage, and driver daily trips.

Assisted with receptionist duties.

Audited discrepancies and answered all billing inquiries.

Followed through on timely and accurate mid-month and month end closing.

Polaris Industries / Simply Staffing Osceola, WI 2003 – 2004

ADMINISTRATIVE ASSISTANT, TEMPORARY

Provided administrative support for three departments.

Generated and distributed reports.

Sorted and distributed mail.

Backed up receptionist for multi-line switchboard.

Republic Express Hudson, WI 2002 – 2003

ADMINISTRATIVE ASSISTANT

Performed Accounts Payable and Accounts Receivable duties.

Coordinated inbound and outbound freight for drivers, scheduling appointments to ensure on time delivery.

Found freight and negotiated rates for drivers on a daily basis.

Audited driver’s paperwork and processed payroll.

Assisted in recruiting and interviewing new drivers.

D&T Trucking Little Canada, MN 1999 – 2002

SAFETY SPECIALIST

Processed driver’s paperwork for payroll and freight billing.

Entered, maintained, and audited drivers safety logs for DOT compliance.

Discussed and addressed any issues with drivers and Safety Director to ensure compliance.

Oriented newly hired drivers.

Documented and reported freight claim issues with drivers and customers. Assisted in resolving claims while maintaining professional rapport with customers and drivers.

Oversaw daily mail and filing of driver trips.

Maintained accurate account of pallet activity for all pallet control customers.

Schanno Transportation W St. Paul, MN 1991 – 1999

PALLET CONTROL

Assumed newly created position implementing plan to track pallets, resulting in substantial savings for company. Hormel of Austin MN used us as a precedent for all truckload carriers.

Tracked more than 300 drivers across 48 states for three years.

Compiled roster of pallet companies willing to buy or bank our pallets.

Partnered with computer programmer to implement dispatch program to ensure drivers and dispatchers were accountable for dropping pallets at designated drop.

EDUCATION

Administrative Assistant Applications Excel

Online class through ED2GO-WITC- 2009 I took 4 online classes in Nov of 2015

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