Jameka Green

Houston TX *****

(c) 510-***-****

acyyvz@r.postjobfree.com

Customer Service Associate Lead Supervisor

I am a hardworking, meticulous, diligent and determine professional. I have experience in dealing with difficult, irate and distressed customers, problem solving, organization, communication, managing deadlines and work prioritization. Thrives in demanding and challenging environments and excel under pressure.

(10) years experienced customer service professional

Experience in supervising 15-20 CSR representatives

Excellent written, verbal communication skills

Time management skills and organized with little or no supervision

Extremely responsible and motivated

Screen and direct calls to appropriate staff members

Ability to manage multiple tasks, prioritized work and work well under pressure

Excellent phone etiquette

Enthusiastic, outgoing, dependable and a self starter

Experience in training staff

Professional Experience

Inner-scope Advertising, Roseville 02/2014-09/2016

Assistant Supervisor

Inbound/Outbound calls

Scheduling appointments

200 plus calls/day

Data entry

8 sales/month

Minted.com, Oakland CA 06/2013-01/2014

Call Center Agent (Seasonal)

Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.

Answer questions about the product details, the company, and issues with account for the customers.

Chegg.com, San Jose, CA 12/2008-09/2012

Call Center Supervisor

Responsible for direct training and supervision of new hires

Strong leadership skills with the ability to motivate employees to achieve department standards

Overseen and maintained 15-20 employees

Effectively and accurately handled multiple requests from managers

Took initiatives to resolve escalated issues and follow-up within reasonable time frame

Analyzed performance reporting and make recommendations on how to improve the team’s performance

Silicon Valley Pediatrics, San Jose, CA 12/2007-02/2008

Front Desk Customer Service

Provided customer service and support for a busy practice

Took all incoming calls and assist in resolving any questions or issues

Performed front office duties and scheduled and confirmed appointments with patients

Managed, retained and ordered office supplies

Provided marketing support to grow the office

Collected co-payments and past due bills as cash or credit cards

Worked with various insurance companies and attorneys

Initiated customer service and directed patients to appropriate designations

Dealt tactfully and courteously with the public and handled sensitive issues discreetly

Dr. Kenneth Silver, San Jose, CA 05/2007-06/2007

Front/Back Medical Externship

Prepared patients for examination by having them properly draped, obtaining vital signs, verifying referral information, and taking detailed history

Maintained exam rooms, ordering supplies

Knowledgeable of medical terminology and transcription such as: ICD 9 and CPT coding

Processed physicians orders, including laboratory, x-ray, and EKG

Scheduled test and appointments, ultra sound, prepared all forms and requisitions as needed by the physician

Collection and processing of specimens routine, stat and sterile

Brokaw Financial Services, San Jose, CA 09/2003-09/2006

Receptionist

Welcomed clients, vendors, and employees

Record messages for staff

Answered customers suggestions, request and complaints

Assisted the public with any information on program we offer

Presented and market programs to the general public

Managed records and files

Managed multiple phone line system, monitored voice mail, transferred calls to appropriate personal

Performed inventory count on shoe products

Top sales producer in meeting goals

Education & Technical Skills

Independence High School, Diploma, General Studies

Everest College, Diploma, Medical Assistant

Proficient in Microsoft Office Suite

References Gladly Provided Upon Request

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