Customer Service Security

HILARIO J OLANA

#** ****** **. **** * South Signal, Taguig City, Philippines 1631 (C) 0-939******* *******@*****.*** Professional Summary

Looking for a company that the security and safety is a top priority to share my craft in this industry. A S ecurity Officer with strong background in management, supervision, training and customer service. S ecurity Officer skilled at identifying and documenting cases of potential security and safety hazards. Offers 1 8 years as a Security Guard/Officer. dedicated to meeting the security needs of Security procurement facilities. Dedicated to preserving resources and maximizing the effectiveness of all safety measures. High level Security Officer who specializes in fraud prevention and asset protection. Primarily services government officials and heads of state. A Security Officer committed to upholding public and economic security interests in all maritime regions. Provides prevention, protection and response services for the benefit of citizens and property. A Security Officer charged with the responsibility of protecting heads of state and other designated individuals. Exercises shrewd and prudent judgment in all security matters. Protective Services professional who brings 1 8 y ears experience working in Security Industry. Executes each task with the well being of all citizens from different walks of life. Skills

● X Ray Hi Scan training ([ 2010])

● PERC Card/Guard Card

● Skilled in conflict resolution

● Background in supervision and management

● Report analysis

● Access systems and patrol

● Observant

● Background in supervision and management

● Windows 7 expertise

Work History

Outsource Network,Makati City.

● Guard in Charge /Reception As guard in charge in the CIBI INFO CTR.

● where this company Occupied I see to it that all my subordinates is performing their duties with their utmost diligence, doing DTR for all us in every cut off, monitor and record the in and out of all employees and visitors a and check their belongings, assist the pest control technician and monitor their activities to secure the property it is conducted In every end of the month, and make suggestion to the admin what is the best suited time to the said activity.

● And See to it that all company entities have checked and proper gate pass have provided before let the authorized bearer out of the premises with the signed gate pass from the proper authority and see to it only items stated.

● Record all occurrence during tour of duty and report to the proper authority, and relay all instruction from officers to the relieving guard.

Manila Hotel As Hotel Security, Manila.

Secure the hotel premises long period of standing requires even beyond tour of duty and specially during the shorten of guards in every shift.

● More vigilant especially when there is hotel function, at night and bad weather body frisking for all males and thorough inspection of bags to all who enter and exit of the hotel.

● Applicable to all employee's, even guests if is needed,operate fiscan and x ray machine, found unauthorized items will be confiscated and forwarded to the proper authority with incident report provided . Bank guard 03/2006 to 07/2010

Metrobank, Green Hills, San Juan Manila, Phil.

● Secure the bank premises check the all unusual and tinted parked vehicles in the parking lot, no one allowed to get inside the bank without proper inspection conducted, except the branch manager or official.

● All occurrence during tour of duty must recorded to the official logbook,like the in and out of all employee arrival and departure time of armor car, the loading time and official who open,load and closed the ATM.

● Report lost, defective property to the proper authority for proper action to be taken immediately provided with the timely and accurate report.

● Monitored building access and identified all officials and employees before authorizing their entrance.

● Detected and apprehended any unauthorized personnel.

● Noted and followed up on any unusual behavior.

● Maintained accurate and detailed logs of all events that occurred during each shift.

● Processed and logged accurate and detailed incident reports.

● Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.

● Collected and organized all surveillance data and information to protect client possessions and workspaces.

● Delivered accurate verbal and written reports to company personnel.

● Verified each individual's right to enter restricted areas and denied access to unauthorized persons.

● Patrolled commercial property and the associated parking garage.

● Directed guests around the building and answered questions regarding accessibility.

● Investigated all security and safety violations.

● Prevented crimes through careful observation and investigation of suspicious and unusual behavior.

● Enforced General Services Administration (GSA) policies by anticipating potential security breaches.

● Responded quickly and effectively to all security violations and duress alarms.

● Monitored alarm systems to detect any unauthorized entries into protected areas.

● Monitored security camera system day and night to protect lives and property.

● Checked all baggage using X ray machines, metal detectors and Garrett wands. Residence Representative 04/1999 to 02/2006

International Monetary Fund South Forbes, Makati City.

● Secure the residence in all times and from all lawlessness elements, subject representative are 2 to 3 years term and they are all foreign nationals,all deliveries are subject for thorough inspection to avoid security lapses and proper coordination to the authorized staff before letting the items to be brought in.

● All visitors are by appointment and it was informed by the concerned ahead of the time to avoid inconvenient for both party.

Education

Bachelor of Science: Criminology,B ais Developmental College – Bais City Neg . Oriental, Phil.

● Trained in Liability and Legal Aspects

● Coursework in Organizational Security and Management

● Security Guard Training Program

Affiliations

Phil. Army Reserved Command

Hilaio J. Olana

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