CURRICULUM VITAE

HRIDYESH GOEL

Mob. No. : +91-946*******

EMAIL: acyyps@r.postjobfree.com

“AASHIANA” 92/11-A,

SHALIMAR NAGAR,

HOSHIARPUR-146001

PUNJAB (INDIA).

CAREER OBJECTIVE

To gain a position of responsibility and become a member of result oriented team so as to pursue a challenging career by delivering results to the organization.

PROFESSIONAL EXPERIENCE

Approx. 2Years Teaching experience in Coaching Institute at Chandigarh, India. (May, 2008 to August, 2010)

Approx. 5.3Years experience in NOKIA SIEMENS NETWORKS PVT. LTD. as BACK OFFICE (BACKEND) NSS AM ENGG. (Off Roll Position), Bharti Project since 21st September, 2010 to 21st December, 2015 at GNSC NOIDA for NOC Operation under Technology domain GSM (NSS).

Now working in Cogneesol Pvt. Ltd(Flatworld) as BackOffice Executive for USA insurance client from April, 2016 till date.

Job Profile

Follow up Mails from circle team and revert ASAP and Backup for Mails.

Doing Endorsements, Mailing part, Submissions, Priority Tasks, Policy Cancellations as well as Reinstatements.

Work with circle team on Phone Calls Mostly (HINDI & ENGLISH).

Preparing MSER, Switch & Critical outage reports.

Raising Trouble tickets & Work orders for the Faults occurring in the Network

Health Check-up and Analysis of Faults

Generating reports & send them to client on daily basis

Raising the case to Emergency and to Nokia Care, follow up through Bridge Conference

Diagnosis of Clear Codes and Alarm Upload / Cancellation

Providing Support to O&M team for Network stability.(TOOLS: Reflection, Citrix)

Identifying the faulty units from all the switching Elements

Supporting work done by field engineers and third parties like BTSOL, RAILTEL, etc.

Monitoring IN links and VAS links.

Checking status of GB links, Circuit groups and signaling links to enhance the Network performance

Application Program

Image Right, AIM, Remote, Citrix, Top Level User Interface, Router’s, BMC Remedy (PT4).

ACADEMIC RECORD

Post Graduate Diploma in Business Administration with 63% in 2013.

B.Tech in Electronics and Communication Engineering with 75.12% from SBBSIET, JULLUNDHAR (PUNJAB TECHNICAL University in 2008).

12th from GSSS, Hoshiarpur affiliated to P.S.E. Board with 59.0% in 2004

10th from St. Farid Public High School, Hoshiarpur affiliated to P.S.E. Board with 76.2% in 2002.

SUMMER TRAINING

8 Weeks Industrial Training from OMEGA ELECTRONICS, JAIPUR.

6 Months Training in LINUX and in CCNA from S.Q.L, Chandigarh. (CERTIFIED in REDHAT LINUX with 90%).

SOFTWARE SKILLS

Language : Basic of C++, Microprocessors, CCNA

Operating Platforms : MS-DOS, Windows 98/2000/ME/XP,

LINUX

PERSONAL DETAILS

Name : Hridyesh Goel

Date of Birth : 22nd Aug 1987

Sex : Male

Nationality : Indian

Languages Known : English, Hindi, Punjabi

Marital Status : Unmarried.

DECLERATION

I hereby declare that the information mentioned in this resume is true to the best of my knowledge.

Date : 22nd November, 2016 (HRIDYESH GOEL)

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