Quality Assurance Test Cases

Mohammed Shafiqur

Home: 813-***-****; Cell: 571-***-**** Email:*******@*****.***

Extensive experience in Software Quality Assurance testing and Process Improvements on a wide variety of projects and environments in telecom and banking industry. Experience in IST, UAT, Systems functionality, compatibility, reliability, exploratory/ad hoc, usability, automated, installation, integration, and E2E testing. Proficient testing of web based applications, client-server, network, database, COTS (Commercial-Off-the-Shelf) applications and middleware. Excellent analytical, oral and written communication skills. Detail-oriented with the ability to work well with a variety of people. I am an U.S. Citizen, eligible for work with any employer.

Current Employment:

Judge Group June 2015 – April 2015

Accenture- July 2015 to Current

Quality Assurance Lead

Overview: Assigned to one of the largest financial institution as a Quality Assurance Lead for a portfolio of applications developed in Share Point utilizing InfoPath and .Net technology. Successfully performed as the lead over a team handling a highly complex set of applications typically used for Banking Risk Management and covering multiple lines of business. Applications are developed in SharePoint 2010 and InfoPath 2010 with MS SQL server backend.

Core Responsibilities: Handle key aspects of systems/data management and lead quality assurance testing various Risk Assessment tools within a critical portfolio of applications including a high profile global Anti-Money Laundering (AML) tool, consolidated line of business Risk Reporting, Global Resiliency and Crisis Management, Total Risk Strategy (Global Security Investigation), and Time Management System for auditors.

Lead the QA activities of high profile AML project re-write. This is a hands-on position that requires to be involved in all aspects of QA activities – test estimation, develop test plan, test strategy document, test completion document, test case scripting, execution, daily progress reporting to management etc.

In my current position, I work directly with Business client throughout the sprint, primarily to assist with UAT test case scripting and scenario development for the complete business flow.

Test business processes/products across applications with an end-to-end process flow.

Document & report quality assurance findings to project/program managers & development teams;

Daily progress monitoring on all ongoing project for management and stake holders.

Work closely with offshore test team to hand over the work and main detail report.

Verizon Enterprise System (7701 E Telecom PKWY, Temple Terrace, Tampa, FL 33637 (October 2011–February 2015)

Senior Quality Assurance Test Engineer(Lead)

Core Responsibilities: Lead & coordinate the quality effort as part of the SDLC for the Concept Wave system (CW) also known as Pro Quest (PQ);

Overview: The past three years were spent working on the Verizon Enterprise System. Verizon Rapid Delivery (VRD) is an end-to-end service delivery system for Quote to Cash, comprised of multiple integrated systems. Being the VRD SME required in-depth product knowledge and know-how of the connected systems and business process from SALES to Billing.

Achievements: Recent accomplishments include managing a project for enabling UCCaaS for one specific customer in EMEA, which allowed 1.3 million in order volume. I also assumed ownership and proactively managed an eBonding project to enable Verizon wholesale group to order via VRD platform, which allowed the Verizon Enterprise to achieve their 73% ordering target for the year 2014. I played a crucial role in implementing the government policy mandates on the GSAM and TSP project, which is a Home Land Security mandated project. Failure to comply with the government policy would have cost Verizon a hefty fine.

Core Functions:

Perform Project Management/Risk Assessment. Plan, track & report on complex projects with various work-streams for consolidated execution. Establish a clear roadmap for project delivery involving shared resources to manage parallel efforts. Identify areas for improvement and understand the accompanying impacts, dependencies and risks. VRD is a fast-paced Agile development environment. Collaboration with the team members is a key requirement for team members.

Interact with Business Analyst, QA leads from interfacing applications, UAT leads, and business stake holders to ensure the deliverables are aligned. Make sure Metrics are updated accordingly.

Develop complete test plans, designs, procedures, and test cases using Test Director.

Provide SME support for various testing activities in multiple VRD Products and UAT COOP testing for Presales, and Post Sales to ensure test case execution completion.

Perform requirement analysis, Systems, IST and E2E testing and implementation of the Order Entry system to improve existing systems; Suggest areas of improvement for producing testable requirements

Work closely with Automation team to design test cases and test scenarios for SIT and E2E to ensure proper regression coverage.

Evaluate solution’s alignment with the end user experience, Verizon sales center visit etc. Resolve complex system issues, handle escalations and share knowledge of troubleshooting processes with other team members.

Work closely with QA Manager and Director to present assessments, reports & analysis, process & efficiency recommendations to progressively higher levels of management.

Maintain the regression bed by updating regression test case after each release.

Collaborate with the design team in defining the information flow and screen functionality for prototypes and products. Analyze architecture, relationship between systems, and systems flow of end-to-end designs

Identified as High-Potential Employee and participated in 2007 Information Systems Orientation Program East (open only to top 2% of company for future leaders).

Team Lead Option4 (Order Tracking System, Order Management System and ITEMS):

Verizon Business

January 2005 to September 2011 (6 years 9 months) Ashburn, VA

Led 12 member QA team for 3 UUNET ordering application from US and India. As a lead, implemented many process improvement ideas for better team output and quality of product. Day to day activities included reviewing of systems requirement and design document, developing test plan and test cases, working closely with team members to make sure test cases were developed as per requirements etc.

Educate team members about integrating systems collaboratively & efficiently. Investigate and promote continuous quality and process improvement activities including training and mentorship to junior staff & coworkers.

Led the OTS and OMS automation project. Worked with Verizon automation team and automated over 200 test cases using Mercury QTP for the regression bed. BPT module was used as framework.

QA Test Lead

(VITIRA Business ware (Enterprise Application Interface) middleware implementation)

WorldCom Inc. (MCI acquired UUnet)

October 2001 to December 2004 (3 years 3 months)

Vitria Businessware was implemented to provide state of the art B2B business solutions for UUNET Internet services. These technical solutions allow the MWA, VSAT, RYTHMS DSL or COVAD DSL service to be ordered, provisioned, billed and supported through UUNET system.

Test Lead responsibilities include: writing test plan, Test scenarios and test cases for VITRIA Business process and Billing system. Generated data in XML for test inputs. XML DTD validation for different MCI services.

Plan and coordinate end to end / integration test between the internal and external (VENDOR) system.

Perform base line test for the Vitria internal components as they configured and developed for MCI.

Quality Assurance Engineer (Consultant), Sapphire Technologies (1999 - 2000)

Projects: Billing Mediation Platform (BMP), SIEBEL Sales Force Automation (SFA)

Client: UUNET

QA Test Lead(Billing Mediation Platform)

UUNET -

November 2000 to October 2001 (12 months) Ashburn, VA

•Test Lead – BMP (Billing Mediation Platform) application test team for UUNET. Lead the UAT for BMP 4.0 on SUN SOLARIS at Ericsson Hewlett-Packard, Sweden. Supervised all UAT activities and UUNET specific jobs (bill run) testing at EHPT Test center. Supervised and mentored 4 other testers. Participated in a one-week training program on BMP 4.0 Operation in Sweden EHPT Training Center.

QA Test Lead (SIEBEL Sales Force Automation (SFA)

UUNET -

March 99 to October 2000 (1 year 9 months) - Ashburn, VA

•Worked as a member of the Siebel SFA implementation team representing Quality Assurance and was responsible for the planning, evaluation, and design of all testing activities as well as requirements gathering and documentation. Participated in all the requirement-gathering meetings of US and Canada implementation. Completed full SDLC for Siebel 99 HTML implementation on Mac platform. Completed testing Siebel 99 Classic Client implementation on Win/NT platform. All Test Cases were created using Mercury Test Director 5.0

ADDITIONAL PROFESSIONAL EXPERIENCE:

Software Test Analyst, Performance Engineering Corporation (1998-1999)

Projects: EFDS (Oracle Client/Server Application, Front End & Oracle Reporting)

Client: Internal Revenue Service (Oxon Hill, MD)

•Performed functional testing, integration testing, user interface usability testing, GUI testing, and regression testing. Created manual test scripts against requirements document and Functional Specifications. Automated test scripts using SQA Robot. Developed/executed test plans, procedures, and scripts. Developed and generated test data as needed.

•Analyzed test results reported test result using standard procedures (PVCS Version Manager) and verified requirements were testable and specifications were complete. Worked closely with development team to assist in the resolution of defects. Provided customer support as necessary to the IRS personnel for the application. Assisted Y2K test team with data generation and understanding of the application.

Quality Assurance Specialist, Group 1 Software, Lanham, MD (1996-1998)

•Earned Technical Service Rookie of the Year 1998. Earned Quarterly Employee Recognition 3 times.

•Developed, executed, updated and reviewed software test plans, tests procedures, test cases and maintained the test job library for regression testing. Performed functional testing, user interface usability testing, GUI testing, and regression testing.

•Reviewed the Install instructions, User's Guides for open system products. Installed Group1 Software and loading monthly database on Win/NT, AS/400, DEC/VMS, DEC/Alpha and UNIX platforms.

Education:

MBA (Information Systems) Strayer University, Manassas, VA June 2012

BS, CIS (Networking & Programming) Strayer University, Alexandria, VA 1997

•Magna Cum Laude, GPA 3.75

AS, CIS (Networking & Programming) Strayer University, Alexandria, VA 1995

CERTIFICATIONS:

•Northern Virginia Community College Certifications:

oOracle Database & Application Development, Oracle Database Administration, Oracle Form& Reports, Client/Server Computing, PL/SQL, Data Modeling & Database Design

•Introduction to Oracle: SQL and PL/SQL, Oracle Education Centre, Reston VA

•DynCorp Certifications: CMM (Capability Maturity Model) Overview Course, Peer-Review

•EHPT BMP Operation, EHPT, Gothenburg, Sweden

•PMP – Boot camp.

Methodologies: Software Development Life Cycle (SDLC) and Software Engineering Principles, SEI’s Capability Maturity Model (CMM), Waterfall and Agile project management methods

Programming Languages: Java, XML, C, C++, Object Oriented C, Visual Basic, SQL, PL/SQL

Hardware: IBM compatible PC’s, Unix AIX, Sun Spark work station, AS400, DecVax

Operating Systems: Windows 7, Windows XP, DEC/VMS, DEC/Alpha, Unix- AIX, Sun Solaris, OS/400

Connectivity: Proficient Knowledge of TCP/IP Networking and LAN/WAN

Software:

oEnterprise: ORACLE 10, Oracle SQL Developer, Siebel 99, VITRIA (middleware); MQ series.SalesForce.com, Concept Wave

oProductivity: Microsoft Office, Share point,

oProblem Tracking/DB Tools: HP ALM Quality Center 11.00, JIRA,

oEmulation Software: Rumba, Reflexion X, Fsecure; Citrix

oAutomation Tools: UFT 12.0 /QTP (Quick Test Pro),

oSpecialized: XML Spy, TOAD, pcANYWHERE 32, EHPT Billing Mediation Platform; SharePoint (pulse), notepad++, SOAP UI

oGroup1: Code-1 Plus, Geographic/Demographic Coding Plus, Merge/Purge Plus, List Conversion Plus

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