Customer Service Manager

ESCOBAR, KENIA

346-***-**** *******.******@*****.***

SUMMARY

I’m very hard-working and self-motivated. I know that I have a lot to give to the right company. Very interested in taking on a new challenge using my skill set and acquire new skills. Very competitive, as well as a team player.

SKILLS

Languages

Native Spanish speaker

Native English speaker

Skills

Proficient in all Microsoft Office programs (Word, Excel, Outlook, Powerpoint), and Quickbooks.

ServSafe Manager certified

Extensive communication skills (fax, phone, email).

4 years face-to-face customer service, as well as through phone and email.

Ability to learn new software quickly and efficiently.

Extensive interpersonal skills.

4 years of experience handling large sums of money, and financial paperwork confidently and securely.

Ability to type 91 wpm, accurately.

People person.

Experience doing taxes, (mainly own and family/friends).

Able to multi-task efficiently, and in an organized manner.

EXPERIENCE

Past Jobs

Aug. 2012- Oct. 2016

Manager, Dennys

Responsible for providing a comfortable and satisfying experience to all customers. Managing employees and ensuring smooth and efficient shifts. Responsible for financial paperwork, end-of-shift/ end-of-day/ end-of-week closing responsibilities.

Nov. 2015- Feb. 2016

Sales Associate, Chico’s

Made sure every customer was completely satisfied with his/her shopping experience. Handled each customer individually and picked out items that went with her style. Created a strong customer base, and cashed customers out quickly and efficiently.

346-***-**** *******.******@*****.***

EDUCATION

2010-2013 High School Diploma, Pasadena High School

2015-2016 Some college coursework, San Jacinto College

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