Customer Service Microsoft Office

Adam C. O’Neill

*** ****** ****** *******, ** ***08

Phone: 770-***-**** E-Mail: **********@**.*** [AO] Education

Georgia Institute of Technology, Atlanta GA August 2013 – December 2016 B.S. Industrial & Systems Engineering with a Concentration in Quality and Statistics, Deans List 2015-present Relevant Coursework: Business Analytics, Advanced Stochastics, Object-Oriented Programming, Computer Organization Kennesaw State University, Kennesaw GA August 2012 – May 2013 Dual Enrollment Honors Program, Dean’s List

Certifications and Skills

Lean Green Belt Certification 2016

Technical: Python, SQL, C, Java, MATLAB, Minitab, SIMIO, Xpress, ExpertFit, R, Arena, Microsoft Office, Adobe Lightroom, Mac/Windows/Ubuntu Operating Systems

Language: Conversational & Written German, Native English speaker Extensive international travel background, comfortable working with and in different cultures Experience and Leadership

Manheim Auctions, Atlanta GA May 2016 – December 2016 Detail Shop Process Improvement Project – Collaborated with a team of 7 to improve quality scores and expedite vehicles through a pre- auction detail shop based on time studies and data analysis of historical vehicle quality scores. Consulted with site and corporate liaisons to gain insight into solution feasibility and potential impact. Implemented Toyota Production System (TPS) and vehicle flow procedures. Presented findings to various Georgia Tech faculty panels and Manheim corporate members. Spoon University, Georgia Tech Chapter February 2016 – December 2016 Assistant Media Director & Contributor – Responsible for organizing, managing and carrying out photography/videography for events and articles

Engineering Department, Georgia Tech January – May 2016 Regression Design Project – Formulated research topic to investigate the relationship between census demographics and national water consumption on a county level. Utilized extensive regression software tools to identify potential predictors and correlations in forecasting water consumption. Applied Regression and Forecasting course methodology including statistical tests, smoothing, and residual analysis to optimize forecast modeling.

Institute of Industrial Engineers, Georgia Tech Chapter 2016 Member Computer Science Department, Georgia Tech August – December 2015 Hotel Reservation Database Project – Designed enhanced entity-relationship model (EER) and information flow diagram (IFD) according to topic specifications set forth by Introduction to Database Systems course. Implemented SQL database consisting of statements, constraints, keys, and populated fields with generated sample data. Created front-end GUI to help customers and management interface with database.

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Smoothie King, Kennesaw GA March 2012 – November 2015 Shift Leader & Key Holder – Led a daily team of 2-5 employees in providing exceptional customer service. Oversaw food handling, took inventory and managed stock, promoted specials and facilitated in product launches, managed cash flow including nightly deposits and banking transactions, safely and securely opened and closed the store around the shift schedule, and assisted both the manager and the franchise owner in day to day running of two local stores.

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