Sammy Holbrooks

*** ****** ****** 706-***-****

Cornelia GA 30531 706-***-****

acyyh5@r.postjobfree.com

Objective

I’m seeking a support role with an established (CLEC/LEC) Operating Company; I require reasonable priced health care insurance, an attractive 401K/Retirement package. A healthy work environment requiring an extremely knowledgeable support specialist.

2009–2012 Calibre Systems Fairfax VA

IP Specialist / Sr. Cell Support Technician

• Primary concern ensures voice and data circuits are operational during

training activity.

• Run applications designed to verify the stability of a US Army IT network maintaining trouble free services.

• Train Army personnel for NOC center environment. (Contract basis)

2006-2009 BOWA Trails _ Cornelia GA

District Manager

• Manage high profile tour Bus Company.

• Write safety procedures for passenger safety.

• Successfully after one year reported finical gain with BOWA which had

reported back to back losses in previous years.

2002 - 2005 Advanced Technology _ Cary NC

Technical Support V

• Perform specialized technical support for high profile customers (Hospitals, operating companies, etc.)

• Assisting with PSC complaints in troublesome areas where networks were falling below operating standards.

• Working on-site with design engineers during cutovers repairing faulty circuits and/or services on items that could jeopardize in-service dates.

2000 - 2002 QWEST Com _ Atlanta GA

Senior Technical Support V

• Maintain large subscriber network repairing ISDN, VOIP services.

• Handling second and third level support for NOC at QWEST

• Writing support documents and troubleshooting guides for less senior techs

1982- 1998 _ Nortel Networks Inc _ Raleigh NC.

Installer / Field Support / ETAS Support Specialist

• Began a 25 year career Installing DMS 100/200 Systems. 100% travel over South

Southeast US.

• During the sixth year I accepted position with Technical Support group located in Raleigh NC. Began training in S/W after two years relocated to Atlanta Ga.

• Obtained title of Field Support Engineering, I would be responsible for GTE the largest IOC Independent Operating Company supported by Nortel. At the time host office count was 30 DMS 100/200/TOPS.

• On the eleventh year with Nortel I accepted a role in ETAS supporting Access Nodes with all ASSYNC corresponding nodes. One of the many engineers trained to handle complete system outages. And one of the few trained on almost all of Nortel systems.

During the Twenty Year span I resolved hundreds of issues working pretty much exclusively on Nortel products. I feel that received the best training working with some of the best trained engineers known at BellCore as well as Nortel R&D. I have participated in every training class offered no matter the location..

Education 1982 North Georgia College _ Clarkesville GA.

• Graduated receiving degree Telephony Technology

• Graduated receiving diploma High School

• Recipient of multiple diplomas from Nortel Networks

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