Manager Customer Service

MICHAEL A. FRANKINA

Wadsworth, OH *****

Cell: 440-***-****

*******@*****.***

Professional, dedicated, Production Scheduler, Purchasing Manager, Materials Manager with 20 years production management experience. Expertise in leadership, logistics scheduling, production planning, order scheduling, inventory control management. Creating, implementing, maintaining production processes, ensuring improved operational efficiencies to meet production deadline requirements. Successful at building strong, professional relationships with vendors, focusing on customer service needs while maintaining high team moral concepts necessary to achieve requirements. Demonstrated ability to manage large, complex projects accurately, with efficiency.

Order scheduling

Excellent communication skills

Excellent interpersonal skills

Dedication to product quality

Supply chain management expertise

Purchasing, cost management

Epicor Vantage software

Logistics scheduling management

MRP / ERP systems knowledge

Experienced in production scheduling

Demonstrated ability to take initiative while problem solving

Motivate personnel through leadership concepts

Create work in process schedule

Manager, department group leader

Implement, manage production requirements

Proficient with PPAP requirements

Implement, execute improved production standards

Operations management, buyer, schedule, plan, coordinate, direct assigned manpower to efficiently meet production requirements

Propose process changes to significantly improve productivity, quality standards, team efficiency Contribute to an annual increase in productivity through improvements in operational efficiencies, lean manufacturing concepts, quality, while maintaining safety standards Kan Ban inventory management creating min / max thresholds using mean, plus standard deviation, X2 formula, maintaining 98 % customer on time order delivery

Personally manage production standards to guarantee customer on time delivery satisfaction Evaluate employee skills, performance, reviews. Implement motivational practices, as well as conflict resolution procedures

Supply chain scheduling management

03/2016 to 09/2016

KINETIC TECHNOLOGIES

Wickliffe, Ohio

Purchasing Manager / Production Scheduling Manager Manage, supervise daily operations of manufacturing processes Plan, schedule customer orders, logistics, verify on time deliveries Inventory management, purchasing management

Supervise purchasing department, oversee production scheduling, evaluate manufacturing employee team members productivity

Buyer, material manager, production scheduler

08/2010 to 06/2015

MECHANICAL DYNAMICS ANALYSIS LTD.

Latham, New York

Materials Manager / Logistics Manager

Plan, schedule production, work in process reports, logistics of incoming bearings for nuclear power plant SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

shutdowns across the United States, Panama.

Supervisor of purchase ordering materials, inventory management, production efficiency, all shipping, receiving bills of lading, ensuring customer delivery expectations were achieved. 10/2008 to 09/2010

SELF EMPLOYED

Madison, Ohio

Operations / Product Manager

Plan, schedule, execute daily manufacturing operations from start to finish of manufacturing production methods for CNC manufacturing company overseeing production standards of all aspects from customer order planning to scheduling logistics. Supervise, manage, mentor production employees. 05/1994 to 07/2009

WISECO PISTON INC.

Mentor, Ohio

CNC machinist / Production group leader

Program, set up, edit, operate CNC Mori Seiki three, four, five axis vertical mills. Promoted to group leader implementing training processes for new employees, overseeing quality standards, maintaining production goals.

Manage, oversee daily production requirements were met for manufacturing personnel team members. Maintain inventory management

Oversee order scheduling.

PRODUCTION MANAGEMENT: PRODUCTION MACHINING CERTIFICATION Willoughby Technical Center, Willoughby, Ohio, United States Willoughby Eastlake Technical Center. Minor in occupation work education. Major in two year program, precision machining, production management, obtaining certification of achievement.

EDUCATION

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