Customer Service Data Entry

ODESSA PRATER

**** ******* ******, ********* **, 21218 443-***-**** Email:******.******@*****.***

A professional with over 7 years of data entry, customer service, general office and clerical tasks seeks to obtain a position as an UNIT SECRETARY

SUMMARY OF QUALIFICATIONS

Secretarial/Data Entry

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Answer telephones and direct calls to appropriate staff.

Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.

Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.

Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.

Answer questions about records or files.

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Maintain medical records, technical library, or correspondence files.

Customer Service

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

WORK HISTORY

09/08/2003 – 08/28/2015 Johns Hopkins Bayview Medical Center Baltimore, Maryland

Unit Secretary Geriatrics

08/2002 – 09/07/03 Spherion Temporary Agency Baltimore, Maryland

Clerical Support Technician

07/2000 – 06/2002 AOL/Time Warner Cable Adcast Charlotte,NC

Front office Receptionist

05/1981 – 06/2000 University of Maryland Medical Center Baltimore, MD

Medical Receptionist – Adult Medicine

EDUCATION

Sept 1967 – June 1970 Eastern High School Baltimore, Maryland

High School Diploma

May 1979 – Sept 1979 Medix School Baltimore, Maryland

Medical Receptionist Certificate completed course

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