Customer Service Representative

Ricardo Rangel

Contact - 832-***-****

Email- *********@*****.***

Objective-

Is to develop and increase my skills in a substantial, stable organization with the ability for development and improvement.

Skills-

Strong work ethics, stable and dependable, I absorb concepts easily and proceed with minimal direction. I’m good team player with excellent communication skills on and off the work place. I am familiar with IDX and Epic EMR programs. I’m fluent in speaking and writing in Spanish with strong translation experience and excellent customer service skills with 9 years of experience.

Work Experience

A-1 Personnel of Houston - Customer Service Representative I: April - 2014 / Current

Handle high volume of calls from the City of Houston Water Customers as well as help with discrepancies regarding there accounts. I also take payments, setup new accounts assist with any other request both english and spanish.

UT Physicians – Orthopedic Department: February – 2010 / December - 2013

My responsibilities include checking in patients and assuring patients satisfactions are met to the highest of standards. I setup patient’s follow-up appointments, collection co-pays throughout the day. As well as registering patient’s demographics and insurance information into the clinic’s database in person as well as over the phone. I’m responsible for receiving of medical supplies used in daily clinical operations.

Baylor College of Medicine - Orthopedic Department: January – 2000 / February 2010

My responsibilities include checking in patients and assuring patients satisfactions are met to the highest of standards. I setup patient’s follow-up appointments, collection co-pays throughout the day. As well as registering patient’s demographics and insurance information into the clinic’s database in person as well as over the phone. I’m responsible for receiving of medical supplies used in daily clinical operations.

Blockbuster Video-1994-1999

My responsible included store management and customer service.

Education

Stephen F. Austin High School: 1990 / 1994

References upon request

Contact this candidate