Network Support

PROFESSIONAL SUMMARY

Over * years of extensive experience in Network operations at Enterprise level.

Excellent knowledge of Cisco Data Center Switches, Cisco Routers and Catalyst Switches in a

multi-protocol environment such as BGP, OSPF, EIGRP, RIP, MPLS, IPsec.

Configuring, implementing and maintaining various network infrastructure components.

Well versed with Data Center technology such as VDC, VPC+, OTV, Fabric Path, FEX, FCOE, FCIP, VSAN, Fiber Channel on Cisco Data Center Switches and MDS switches.

Configure, implement and support of Cisco Unified Computing System (UCS).

Configure, support and monitoring of Fortigate and Cisco Firewall.

Monitor and support F5 GTM & LTM, Cisco GSS (Cisco Global Site Selector).

Creating and maintaining network documentation and MOP (Method of Procedure) according to corporate standards and company’s policies.

Extensive experience with multitude of ticketing system such as CA Service Desk Manager and Remedy.

Excellent team player, self-motivated, adaptive with result oriented approach towards problem solving.

Ability to work with minimal supervision, setting priorities, planning and execution of tasks.

PROFESSIONAL CERTIFICATION

Cisco Certified Internetwork Expert (CCIE #30140 (R&S, Collaboration and Data Center))

Cisco Certified Network Professional (CCNP)

Cisco Certified Network Associates (CCNA)

TECHNICAL SKILL SUMMARY

Data Centre Devices

Cisco Nexus 7K, 5K, 3K, 2K series switches, MDS Switches,

Cisco Unified Computing System (UCS) B-Series 21xx.

Routers

Cisco 72xx, 39xx, 38xx, 29xx, 28xx, 19xx, 18xx series routers

Switches

Cisco Catalyst 65xx, 45xx, 37xx, 36xx, 35xx. 29xx series switches.

Load Balancer

F5 GTM & LTM, Cisco GSS (Cisco Global Site Selector)

Voice Hardware

CUCM, CUCME, CUC, CUE, CUPS, UCCX, Voice Gateway,

IP Phone 79xx, 99xx

Protocols

EIGRP, OSPF, BGP, RIP, TCP/IP, MPLS, SIP, MGCP, H.323, SCCP,

RTP

Wireless

Cisco WLC 55xx, Cisco Aironet AP 12xx, 11xx.

Security

Fortigate 1240B, Fortigate 100D, Cisco ASA 55xx.

Network Monitoring Tools

Solar Winds, Nagios, HP Open View, IBM Tivoli, Cisco Works.

PROFESSIONAL EXPERIENCE

SaskPower, Regina, Saskatchewan Sep 2016 - Continue

Network Engineer (Data Center Migration)

Working as a part of Network Team on Data Center Migration Project.

Update / Create new visio Diagram for SaskPower current LAN/WAN network.

Upgrade NX-OS on Nexus 5K according Cisco recommendation in production environment ensuring minimal downtime.

Investigating, analyzing current network and preparing documentations for Pre-migration state.

Implement changes on current network according pre-migration documentation in production environment ensuring minimal downtime.

Completed migration of Cisco Catalyst 6513 to Nexus 7K as new Core switch.

Agfa HealthCare Inc., Waterloo ON May 2013 - May 2016

ICS Network Engineer

Worked as part of a global network team to provide Data/Voice connectivity to the Data Center, North American sites for Production and R&D environment.

Served as a single point of contact in Canada for customers to ensure end-to-end connectivity.

Proactive network monitoring and recommendation reports generated as required.

Monitor and support F5 GTM & LTM, Cisco GSS (Cisco Global Site Selector).

Configure, implement, monitor and support of network including LAN/WAN and wireless connectivity.

Ensured 99.99% uptime network connectivity of network infrastructure with failover and redundancy.

Configure, implement and support of Cisco Unified Computing System (UCS) B-Series for data center.

Key Projects Delivered:

Redesigned Canadian Datacenter and North America sites network by eliminating SPOF

(Single Point of Failure) and introduce redundancy into L2/L3/ISP using VDC, VPC+, dual home FEX technology.

Replaced Cisco/HP switches with Cisco Data Center Switches and Cisco 45xx switches.

Provided redundant storage connectivity in Data Center by adding two new Cisco MDS switches into Data Center network using FC, FCOE, VFC, VSAN.

Replaced Nokia Firewall with two Fortigate 1240B series Firewalls.

Designed and implemented new network for company’s External Customers using separate VDOMs in Fortigate Firewall.

Updated all network devices with recommended IOS and NX-OS at regular interval for Data Center and all North America sites.

TD Bank Financial Group, Network Operation Center, Barrie, ON Aug 2012 - May 2013

Network Support Analyst (Contract)

Provided frontline monitoring and support of the network infrastructure in a 24/7 environment, including Cisco routers, switches, Palo Alto firewalls, DHCP monitoring and IP assignment, printers and workstations using varieties of applications such as IBM Tivoli, Alcatel Vital Net, Vital QIP and OPNET ACE Live.

Monitor and support F5 GTM & LTM, Cisco GSS (Cisco Global Site Selector).

Maintenance functions, incident management, surveillance and support of all components associated with areas such as LAN, MAN, WAN, RLAN, WLAN, Firewall and Optical solutions

Fault handling and escalation, identifying and responding to faults on network devices, liaising with 3rd party suppliers and vendors, handling escalation through to resolution.

Create and update trouble tickets using CA Service Desk Manager, and AWF (Automated Work Flow) and perform escalations according to the procedures.

Monitoring, support and fault handling of Aruba Access Points.

IPGenius Inc., Mississauga, ON Sept 2008 - Aug 2012

Network Support Consultant

Provided Tier 1, 2 and 3 Network Support (LAN/WAN) to IPGenius Inc. for multiple clients concurrently in a 24/7 environment.

Troubleshooting Network connectivity issues, utilizing various network monitoring tools

(HP Overview, Cisco works).

Coordinating and troubleshooting with ISP for WAN Fiber and MPLS connectivity.

Configuration changes on core routers and switches in a production environment ensuring minimal downtime.

Configuring, troubleshooting and supporting WAN and LAN in a multi-protocols environment

Provided weekly maintenance including IOS Upgrades, deploying new devices, password recovery etc.

Provided extensive training/knowledge transfer of networking to IT Staff at customer location.

Key Projects Delivered:

Build and maintained Visio documentation database of detailed logical and physical network diagrams for KIA Motors, CANADA.

Migrated old Frame Relay circuit to MPLS circuit for KIA Motors, CANADA.

Migrated small business network from AVAYA switches to 3560 series Catalyst Switches for BAPS Inc., CANADA

Configured VLANs and Trunk on Fast-Ether channel to maintain different department for BAPS Inc., CANADA.

Designed and deployed network upgrade with end-to-end redundancy and scalability.

Interdepartmental coordination to implement successful changes at core, distribution and access layer in a production environment.

NetScout Systems, Westford, MA, USA May-2006 to July-2008

Network Analyst

Provide Tier 1 and 2 Network Support (LAN/WAN) to NetScout for multiple clients concurrently in a 24/7 environment.

Monitored Network devices using HP Overview, CISCO Works.

Generated daily ticket logs with summarizing daily trouble report.

Performed weekly maintenance window and generated accuracy report.

Roytec Vinyl Co., Woodbridge, ON May-2002 to Apr-2006

Quality Control Inspector

Softec Software Inc., Gujarat, India Aug-1993 to Feb-2002

Senior Software Developer and Co-Owner

EDUCATION

Master of Computer Application (M.C.A), S. P. University, V.V.Nagar, Gujarat, India

Bachelor of Computer Science, S. P. University, V.V.Nagar, Gujarat, India

Professional References Available Upon Request

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