Technical Support Information Technology

Abdimalig Mohamed

** ******* **. *******, **. ***20

Phone: 617-***-****, E-Mail: *********@*****.***

Network Administrator

Versatile and highly competent Information Technology professional possessing more than 20 years of experience in planning, acquiring, and coordinating installation of in-house and remote hardware and software across t organizational networks. Resourceful in ensuring effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems along with conducting testing of network performance and providing network performance statistics and reports for maintaining network infrastructure. Proven track record in upgrading network by conferring with vendors; developing, testing, evaluating, and installing enhancements, and maintaining network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.

~ Successfully administered networks of 40 servers and 80 devices throughout the college ~

~ Developed a pamphlet in order to equip the faculty / staffs on the usage of Outlook 2007 and conducted a workshop to provide training on the same ~

SKILL AREAS: Network/System Administration Designing Configuration Installation Network Devices Vendor Management Hardware & Software Upgrade Data Center Operations Troubleshooting Performance Tuning Organizational Behavior Cross Functional Business Acumen Concept Creation and Integration Multitasking in Fast-paced Environments Highly Organized and Strong Analytical Abilities Articulate Oral & Written Communication Quick Problem Resolution & Decision Making

PROFESSIONAL EXPERIENCE

Roxbury Community College / Computer Technology Department (Feb 1995 – Jan 2016)

Multiple Roles

Roxbury Community College (RCC) is a community college in the Roxbury neighborhood of Boston, Massachusetts. RCC offers associate degrees in arts, and sciences, as well as certificates.

Network Administrator (Jul 2000 – Jan 2016):

Responsibilities included network administration of data center along with planning, and coordinating the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the organization’s IT assets.

Specifically:

Worked with vendors regarding services contract issues to ensure the appropriate levels of maintenance coverage and timely repair of equipment.

Undertook installation of software release/patches, performed upgrades, resolved software related problems, and maintained log files.

Maintained college’s 40 servers; conducted physicals and virtual check the firewall and run report to check for usage or intrusion. Also checked the working condition of 80 Access Points, Wireless Controller devices through the college

Upgraded servers with new Microsoft updates

Installed ESET Antivirus use ESET Remote Administrator CONSOLE and configuration and optimization of main servers such as Exchange, Storage server, Financial record server, Domain Controllers, Helpdesk server, Support VPN access for remote users, and many more

Provided second level support to the technical teams; designed and developed server code

Maintained yearly schedule of hardware maintenance and monitored inventory of computer related materials and supplies

Computer Lab Assistant / Technician (Sep 1995 - Jun 2000):

Provided application software and hardware support to faculty, staff and students during formal and open lab periods.

Gained 18-months hands-on Novell 4.1 experience

Provided technical support for 5 Pentium/Novell 4.1 labs in addition to the user community

Installed Pentium network workstation, hardware testing, connectivity, software installation and testing

Participated in setting up the Data General Systems for the registration period

Performed System integrity checks to detect performance analysis, problem recovery and resolution

PROFESSIONAL DEVELOPMENT & CREDENTIALS

VMware VSphere install Configure Manage v5.1 2011

Global Knowledge, Burlington, MA

Associates Degree in Computer Science 1984

Roxbury Community College, Boston, MA

Courses: Managing and Maintaining a Microsoft Windows server 2008 Environment from New Horizons Computer Learning Center, Boston, MA in 2007

Trainings: Installing and configuring Windows 2008 Server (physical and virtual), installing, configuring and managing VMware VSphere, and ESXI 4.1 and vCenter Server 4.1

Trainings: Millennium Training Institute 2016

A+, Network+, Introduction to Cisco, windows 10, Windows server 2008R2, and 2012R2, Active Directory, users account and group policy, DHCP and DNS.

Technical Skills: LAN, WAN- maintenance, installation, configuration, troubleshooting and monitoring networking equipment using WhatsUp Gold, Fortinet, HP-IMC.MSM760 Controller, VPN, ODBC Driver. DNS, DHCP, WINS, FTP, SMTP, AND TCP/IP; Exchange 2010, Office 365 Admin, creating users, distribution group; Windows 2008R2, Windows 2012R2, Windows7, windows 8 and Windows 10. Creating AD Accounts, login script for share drive mapping and security groups

Deploying configuring over 80 Access points (HP MSM430) over the wireless controller. Creating both Security SSID and Free public SSID; VMware 5.1 and SAN storage, P2V, provisioning storage, implement VMware host, install ISO and maintaining over 30 servers

Technical Knowledge: Desktop, server, laptop, and memory upgrade/repair, Microsoft Office 2013, Office 365, Exchange 2010, Symantec Ghost multicast imaging, Acronis imaging 4, WhatsUp Gold device monitoring software, ESET Antivirus, Photoshop, and InDesign

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