Technical Support Help Desk

CHAD W. MOCK

****.****@*****.***

**** * **** ** *****, MI 49120 269-***-****

Network Administrator

Results-driven training and support specialist with proven record of achievement in computer administration and technical support. Proven strengths in technical, security, networking, training, and presentation skills.

Professional Experience

Warehouse Salvage October 2008 - Current

Osceola, IN

Deployment and setup of IT infrastructure, created standard operating procedures for ecommerce solutions. Managed day to day operations of shipping, sales, and customer support.

Windows Small Business Server Setup and Support (AD, Exchange, DNS, Security, Backup)

Website, Shopping Cart, SSL, Email, and Inventory Setup and Support

Vendor Consulting and Service Agreements (Phone, ISP, Electrical, 3rd Party Software)

Onsite, After-hours, Remote Assistance, and Disaster Recovery

Hardware and Software Procurement

Monaco Coach, Inc. August 2004 – September 2008

Elkhart, IN

Help desk supervisor, point man on rollout of 1,500 workstations and implementation of Cisco IP Phones.

Cisco IP Phone and Call Center Setup

Avaya Phone and BCMSVu Administration

Altris Imaging and Deployment

Site Server Configuration and Deployment

Work Station Support and Deployment

AD maintenance and administration

Elkhart.net November 2002 – March 2004

Elkhart, IN

Broad spectrum of responsibilities covering all phases of computer and software manangement. Worked with several Public School Corporations in computer, privacy, and security maintenance. Completed Proxy/Exchange Server setup, and Network Cabinet Installation. Responsible for management of Server, Account/Email, and Software for library, administration, and teacher computers. Educated teachers and administrators on the use of various software packages. Installed Server/Workstation hardware setup and maintained same. Other responsibilities included:

Windows and Macintosh environment support for 2,500 computers

Backup and restoration for over 1,600 computers and servers

Experience with Cisco Routers

United States Air Force July 1998 – July 2002 Active Duty

Dayton, OH

Top Secret Clearance in Information Management. Help Desk Supervisor responsible for back up and restoration of procedure set up, and troubleshooting for Network. Upkeep of user account administration and Mainframe maintenance and monitoring. Honorable Discharge.

Education and Certification

Follett Certification Altris Certification Veritas Experience 1400 hours military computer training 45 Credit Hours Michigan State Computer Science A+ Certification Security+ Certification CCNA Study MCSE Study

References Available Upon Request

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