Manager Customer Service

OBJECTIVE

To utilize my talents with in a growing company.

** * **** ** ******/Planning and customer service experience on a fast pace environment. EXPERIENCE

****-**** * ******* ****** Innovations Gold Beach, OR

Inventory/Stores Controller

Manages staff and oversees product materials and inventory; participates as an integral member of the supervisory team.

Maintains a steady production schedule: reviews and processes work orders, checks parts availability, organizes custom parts and labor resources, directs products to the appropriate area, prioritizes and expedites as necessary

Works with other supervisors to coordinate production and staffing needs

Monitors inventory to ensure a supply of the most widely used parts

Schedule and performs regular inventory cycle counts

Contributes to the development of new concepts

Operates independently with minimal supervision

Partial budgetary preparation

Contributes to long-range and strategic planning

Supervies 4-8 full-time employees, with full supervisory responsibilities including providing daily work direction, approval of absences and/or approval of new hires, terminations, wage changes, and/or position changes.

2015-2016 R ex Marine Center Norwalk, CT

Service Office Manager

Create work orders, according to customer's requests

Advise customers on how to repair their vessels

verify that the information on the invoice, corresponds to work that was done specifically on each project.

2012-2015 R obert E Derecktor Mamaroneck, NY

Purchasing Manager

Exclusive contract & purchasing Manager with negotiations

Contracting and buying services in all fields of business

Inventory and stockroom with knowledge of parts for all trades. 2001-2010 D erecktor Shipyards B ridgeport, CT

Purchasing Agent

■ Exclusive contract & purchasing agent with negotiations

■ 23 years of experience in buying services, equipment and supplies in a fast pace environment.

■ Worked with purchasing agent team including material/stock inventorying and work flow process.

■ Constantly networking with vendors to maintain every project under its budget.

■ Successfully completed & delivered 100 million / 300 foot private yacht during a 3 year period.

■ Incredible client, vendor & supply yard loyalty & referral network built over 20 years in Marine industry.

1997–2001 B rewer’s Hardware Mamaroneck, NY

Department Manager & Purchasing Agent

■ Purchasing efforts & revenue saved supplying 17 east coast locations.

■ Direct reports and managerial responsibilities including retail.

■ Updating and revising a 50 year old inventory by studying the new market of parts and supplies needed for all marine industry needs.

1993–1997 Robert E. D erecktor Mamaroneck, NY

Stock & Raw Materials Manager

■ Directly responsible for adequately stocking all necessary materials to every aspect of shipyard.

■ Monitor & production of all sales reports, shipping & receiving reports and internal auditing.

■ Introduced computerized inventory, product numbering & barcoding to create smoother invoice ability & internal product reserves.

EDUCATION

1990–1991 Westchester Community College

Valhalla, NY

■ Studied English & Language

■ High School Diploma

■ Completed Westchester Computer Science Program

■ Excel for purchasing professionals-Next level purchasing

■ Certified ISO 9001:2000

■ GZA/RCRA Hazardous Tier 1 training

■ SIP 800 Forklift safety and Training

■ Fluent in English, Spanish & Portuguese

SKILLS

■ Proven ability to streamline operations while increasing performance & desired output.

■ Effective use of statistical models & reporting to predict detailed outcomes & manage long term projects to satisfied completion.

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