Customer Service Representative Behavioral Therapist Mentor.

Shauntal Coryatt

** ********* **., ********, ** *7205 H: 908-***-**** C: 973-***-**** ********@****.*********:********@****.***

mailto:********@****.***

Skill Highlights

●Experience in one-on-one and multiple communication skills

●Solution-focused individual and team member

●Knowledgeable in computer systems and software

●Possess great listening skills

●Mental & developmental health trained

●Fast learner

●Trained, led, and supervised members of the same work department

●Retail merchandising expertise

●Possess good written and oral communication skills

●Empathetic and compassionate

Education and Training

M.B.A. Expected

University of Phoenix Graduation: 2017

B.A. in Psychology 2015

Kean University Union, NJ

CPR License 2015

AHA Approved Union, NJ

Kean University

High School Diploma 2005

Union High School Union, NJ

Professional Summary

My experience has mainly been in retail providing consumers with what they want and presenting to them what they need while providing customer service to the best of my abilities. All of the mentioned skills have been utilized while working with others as a team member, an individual, and as a leader.

Experience

My position as a Behavioral Therapist has been a great learning experience. I dealt with mentally and developmentally disabled consumers. As a behavioral therapist, duties include analyzing the consumer, their environment, and implementing interventions in order to help the consumer acclimate appropriate behaviors and social skills within the community.

Having worked in one of the most popular home improvement franchises such as The Home Depot, that experience has served as a great stepping stone to my retail and work career.

Moving forward to a different demographic of consumers, working in an office supply chain such as Staples, Inc., gave me an opportunity to have a hands-on, fast paced experience with providing and solving client demands.

Career Chronology

Assistant Behavioral Therapist 11/2015 to 05/2016

Associates in Mental Health & Developmental Disabilities, Inc. Orange, NJ

Copy Center Supervisor 08/2010 to 08/2012

Staples, Inc. Clifton, NJ

Mentor 04/2009 to 05/2010

Above The Rim, Inc. Newark, NJ

Customer Service Representative 06/2006 to 03/2009

The Home Depot Vauxhall, NJ

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