Customer Service Sales

Arunan Goundar

***- * ****** ***** *****, Brampton, ON L6T 4R2

Cell: 647-***-****

Email: *******@*****.***

Summary:

Outgoing and highly motivated Retail Associate with 2+ year’s sales and customer service experience and 1 year of call center experience.

An independent worker with high energy and great communication skills. Reliable and friendly, self driven - a professional with the ability to work with little oversight and collaborate in team environments.

Highlights:

Ability to convert general enquiries into sales

80% conversion to sales

Committed

Persuasive communicator

Able to stand long hours

Ready and willing to learn new ideas

Active Listener

Excellent multi tasking capabilities

Calm in stressful situations

Exceptional communication skills

Self Driven

Experience:

March 2016 – Jan 2017

IS2 Workforce Solutions (Edmonton)

Call Center Agent

Managed large numbers of inbound and outbound calls in a timely manner

Exercised effective communication skills when handling different topics

Identified customers’ needs, clarified information, researched every issue and provide solutions and/or alternatives

Seized opportunities to up-sell products without being overly aggressive.

Built sustainable relationships and engaged customers by taking the extra mile

Kept records of all conversations in the call center database.

Met personal/team qualitative targets with 80% personal success in daily required targets.

Always set my personal targets higher to ensure that required targets were reached.

June 2015 – March 2016

Best Buy (Edmonton)

Retail Associate

Provided customers with outstanding service and assisted them by solving their queries

with reference to merchandise and promotions.

Maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues

Processed transactions quickly and efficiently.

Made customers aware of promotions available

Prepared merchandise for display.

Set up merchandise on the sales floor.

Set up store displays

Assisted in implementing all visual merchandising standards.

June 2014 – August 2014 (Summer Job)

Goodlife Fitness

Greeter

Maintained a record of all guests and members coming to the gym.

Handled all incoming calls and answered the enquiries made.

Assisted the Duty Manager in maintaining the gym.

Administered the payments made by the members.

Resolved all customer complaints.

Completed Canfitpro exam certification with 88% pass. Fully certified.

EDUCATION

Online Certification in Communication

Grade 12 Diploma

REFERENCES

Available upon request

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