Customer Support Sales

RESUME

Manikandan.K

D-***, Thendral Nagar

Rajapalayam –626117

Mobile No. – 990*******, 960*******

E-mail:*************@*****.***

OBJECTIVE

A team- Player with notable analytical proficiency and ability to grasp new technical concepts quickly and utilize the same in productive manner. Seeking challenging assignments in reputed organization.

SUMMARY

●Tech Support Engineer in Ancy Technologies (Domestic Voice,E mail & chat Process) .

●ERP Customer Support Executive in RAMCO GROUP TEXTILE DIVISION (Donmestic Non Voice Process).

●Did Cotton business in my native.

WORK EXPERIENCE

1.Tech Support Engineer, Ancy Technologies Pvt Ltd(Nov 2014 -Till Date)

●Understand the customer query and giving solutions as earlier

●Informing customers about the new version of OS and other software updates via mail and chat

●Trouble Shooting Systems and Printers.

●Handled the users query via chat, mail and giving solutions through remote

●Maintaining Domain Users using Active directory

●Responsible for systems warranty and stock maintenance

●Monitoring Network and handling network regarding issues

●Implementing and installing software installation

●Remote Desktop support

●Providing safe surfing service using firewall

●Rectifying system bugs regarding Inventory and Finance module.

●Handling LAN problems.

●Responsibility of taking daily data backup.

●Monitoring network traffic to avoid collisions.

●Reporting the day to day work to my superiors.

●Knowledge of Ticket Tracking System.

2. ERP Customer Support Executive, Ramco Group Textile Division(April 2008 – Nov 2014)

●Receiving chats from customer regarding ERP software.

●Fixing appointments with the customers if they need guidance.

●Knowledge of CRM tool for customer follow ups and scheduled meeting.

●Providing online guidance to users if they have not aware about the steps to feed entries in ERP.

●Intimate the customers regarding their products and features via mail and chat.

●Worked together with sales and technical team in order to know about the updates and sales percentage

●Dealing with the all the modules of Finance & Accounting, Procurement, Sales Distribution,

●Finance Postings and solving issues regarding Finance modules

●ERP Management

●Master Data Handling

●Testing the EDK screens and deploy the screens in live server

●Assigning Roles to the users in ERP

●Filtering Duplicate records using SQL

●Knowledge of work flows, Data Entry Screens, Masters and Implementation of Misreports.

●Given online guidance to the users on Implemented ERP system and supporting them in live operations.

●Debug errors and developing queries in SQL server 2005

EDUCATIONAL DETAILS

●Pursuing B.Tech in Algappa University through distance education

●Completed Diploma In Computer Engineering (2003-2006)in Ayya Nadar Polytechnic College, Sivakasi

●SSLC in P.A.C.M Higher Secondary School Rajapalayam.

TECHNICAL SKILLS

●Operating System worked on Windows 98, 2000, ME, XP, Windows 7 & Office 2003, 2007 & 2010.

●Adobe Acrobat, Photoshop, SQL, Crystal Report, Tally etc.

●CCNA certified in NIIT.

AREA OF INTEREST

●BPO

●Customer Support

●ERP Implementation

●Hardware and Networking

PERSONAL DETAILS

Date of Birth

:

4th March, 1988

Father’s Name

:

Mr. R.KothandaRaman

Present CTC

:

2.52 Lac P.A.

Marital Status

:

Married

Hobbies

:

Reading Books, Internet Surfing, Body Building, Playing & Watching Cricket.

Declaration:

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

PLACE:

DATE: (K.MANIKANDAN)

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