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Project Management Customer Service

Location:
Allen, TX
Posted:
February 21, 2017

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Resume:

ANASTASIA PUTNAM

**** ****** **** 479-***-****

Allen, TX 75013 acyxyj@r.postjobfree.com

INFORMATION TECHNOLOGY PROFESSIONAL

with expertise in

Systems Administration Network Administration Project Management Virtualization

IT career with the global industry leaders and financial institution highlighted by continuous growth and vast responsibilities in technical operations. Characterized as a reliable, self-directed, knowledgeable professional and good communicator who drives projects to completion by analyzing the business, leveraging internal and external resources, and ensuring high availability and stability of systems. Coupled strong technical lead with project management responsibility for:

Virtualization (VMware, ESXi, vCenter)

Enterprise Storage (VCE VBLOCK-VMAX, EMC VNX, NetApp,)

Server 2008, 2012, 2016.

Enterprise Server Platforms (DNS, DHCP, IIS, AD, DirectAccess), Certificate Authority

Exchange 2010, 2013, Archiving (MS,EMC SourceOne), mail gateways

SQL Server Administration

Enterprise server monitoring

Group Policy planning, design, implmentation

Multi-Site Systems Implementation & Management, High Availability

Documentation and technical manuals

Vendor & Customer Relations / Customer Service

SharePoint 2010, Skype for Business,

Reverse Proxy, Load Balancers, VPN

Systems Center, SCCM

Superb troubleshooting skills

Networking and Enterprise backups

PowerShell and some scripting

Process & Procedure Development

PROFESSIONAL EXPERIENCE

BANK OF THE OZARKS, Allen, TX March 2013 to Present

Consistently ranked among the top-performing banks in America

Sr. Systems Aministrator/ Network Administrator

Administer 90% virtual server environment in a rapidly growing bank with multiple bank acquisitions. Storage, DR in a two Data center environment, level 3 user support for 3000+ users.

Assisted in implementation, migration to and current administration of VCE VBLOCK, Asymetrix VMAX, VNX gateway, Cisco UCS

Administer VMware virtualization (ESXi, vCenter 5.5, 6.0)

Implemented high availability Exchange 2010 environment and email archival solution

Configure and maintain Loadbalancers ogf various types

Designed and implemented Lync 2013/Skype 2016 with reverse proxy

Design and implemented certificate authority and digital signatures

Implemented encryption software (CheckPoint, BitLocker)

Implemented enterprise imaging via SCCM

Designed and implemented Direct Access and VPN solutions

Maintained banking infrastructure using banking software Fiserv, D&H

EXPERIAN CONSUMER SERVICES, Van Buren, AR 2006 to February 2013

Market leader in online credit reports, scores, monitoring and protection products; a subsidiary of Experian Global.

Sr. Systems Administrator

Multifaceted role supporting multi-site global corporate offices and call center operations. Server and network support, project management, disaster recovery and user/desktop support as a part of an office systems team that provides stable, high availability environment for 2500+ users.

Technical lead for virtual desktop (500+) implementation project that optimized hardware resources, decreased downtime and made operations more efficient. Utilized project management skills for work with various technical and non-technical groups to drive project to completion.

Provided network support for multi-site call centers to ensure various levels of network permissions.

Technical lead and project manager for Exchange 2010 implementation. Spearheaded email policies implementation and enforcement. Worked with multiple internal teams as well as outside vendors to ensure stable architecture and successful implementation.

Integral part in driving company toward PCI and security compliancy. Coordinated internal and external resources to ensure compliancy.

All projects I was responsible for completed on time and within a budget.

ARKANSAS BEST FEDERAL CREDIT UNION, Fort Smith, AR 2003 to 2006

Financial Institution servicing Arkansas Best Freight (ABF) and USA Truck

Network Administrator

Supported all technical operation of the credit union and maintained their online banking website. Due to federal regulations for financial institutions, I was involved in all aspects of network and online banking security.

Solely responsible for server support and network support. Worked with outsourced Network Operations Center to ensure security.

Redesigned and maintained online banking web site

Worked with external vendors to maintain IBM mainframe.

Implemented and maintained Avaya phone systems

Responsible for testing and documenting disaster recovery plan.

EDUCATION & PROFESSIONAL DEVELOPMENT

UNIVERSITY OF ARKANSAS, SAM WALTON Graduate School of Business, Fayetteville, AR

2006, Master of Information Systems

ARKANSAS TECH UNIVERSITY, Russellville, AR

2003, B.S. Information Systems

CISCO CAREER CERTIFICATIONS

CCENT, 2010

Program Expertise & Technical Training Include:

Storage VCE VBLOCK, EMC VNX, NetApp

Exchange Server 2010, 2013, inbound/outbound mail gateways

VMWare vSphere, ESXi 5.5 and vCenter Server 5.5

Email Archiving (MS and EMC SourceOne)

Cisco UCS

Load Balancers (LoadBalancer.org, Netscaler, Kemp, NSX)

AV: TrendMicro, System Center Endpoint

System center, SCCM (System Configuration Manager)

Windows Server 2008/2012, IIS, Active Directory, DNS, DHCP

Multi-site Direct Access

Lync 2013/Skype,federation, reverse proxy

Disaster Recovery/ High Availability

Network Security & Fraud Prevention

Enterprise Imaging (SCCM, WDM)

Backup Solutions:NetBackup Enterprise 7.1, CommVait, vRanger, Avamar

PowerShell

DirectAccess, IPSEC and SSL based VPNs (Fortinet, Cisco ASA)



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