Project Management Customer Service
Resume:
ANASTASIA PUTNAM
Allen, TX 75013 ****************@*****.***
INFORMATION TECHNOLOGY PROFESSIONAL
with expertise in
Systems Administration Network Administration Project Management Virtualization
IT career with the global industry leaders and financial institution highlighted by continuous growth and vast responsibilities in technical operations. Characterized as a reliable, self-directed, knowledgeable professional and good communicator who drives projects to completion by analyzing the business, leveraging internal and external resources, and ensuring high availability and stability of systems. Coupled strong technical lead with project management responsibility for:
Virtualization (VMware, ESXi, vCenter)
Enterprise Storage (VCE VBLOCK-VMAX, EMC VNX, NetApp,)
Server 2008, 2012, 2016.
Enterprise Server Platforms (DNS, DHCP, IIS, AD, DirectAccess), Certificate Authority
Exchange 2010, 2013, Archiving (MS,EMC SourceOne), mail gateways
SQL Server Administration
Enterprise server monitoring
Group Policy planning, design, implmentation
Multi-Site Systems Implementation & Management, High Availability
Documentation and technical manuals
Vendor & Customer Relations / Customer Service
SharePoint 2010, Skype for Business,
Reverse Proxy, Load Balancers, VPN
Systems Center, SCCM
Superb troubleshooting skills
Networking and Enterprise backups
PowerShell and some scripting
Process & Procedure Development
PROFESSIONAL EXPERIENCE
BANK OF THE OZARKS, Allen, TX March 2013 to Present
Consistently ranked among the top-performing banks in America
Sr. Systems Aministrator/ Network Administrator
Administer 90% virtual server environment in a rapidly growing bank with multiple bank acquisitions. Storage, DR in a two Data center environment, level 3 user support for 3000+ users.
Assisted in implementation, migration to and current administration of VCE VBLOCK, Asymetrix VMAX, VNX gateway, Cisco UCS
Administer VMware virtualization (ESXi, vCenter 5.5, 6.0)
Implemented high availability Exchange 2010 environment and email archival solution
Configure and maintain Loadbalancers ogf various types
Designed and implemented Lync 2013/Skype 2016 with reverse proxy
Design and implemented certificate authority and digital signatures
Implemented encryption software (CheckPoint, BitLocker)
Implemented enterprise imaging via SCCM
Designed and implemented Direct Access and VPN solutions
Maintained banking infrastructure using banking software Fiserv, D&H
EXPERIAN CONSUMER SERVICES, Van Buren, AR 2006 to February 2013
Market leader in online credit reports, scores, monitoring and protection products; a subsidiary of Experian Global.
Sr. Systems Administrator
Multifaceted role supporting multi-site global corporate offices and call center operations. Server and network support, project management, disaster recovery and user/desktop support as a part of an office systems team that provides stable, high availability environment for 2500+ users.
Technical lead for virtual desktop (500+) implementation project that optimized hardware resources, decreased downtime and made operations more efficient. Utilized project management skills for work with various technical and non-technical groups to drive project to completion.
Provided network support for multi-site call centers to ensure various levels of network permissions.
Technical lead and project manager for Exchange 2010 implementation. Spearheaded email policies implementation and enforcement. Worked with multiple internal teams as well as outside vendors to ensure stable architecture and successful implementation.
Integral part in driving company toward PCI and security compliancy. Coordinated internal and external resources to ensure compliancy.
All projects I was responsible for completed on time and within a budget.
ARKANSAS BEST FEDERAL CREDIT UNION, Fort Smith, AR 2003 to 2006
Financial Institution servicing Arkansas Best Freight (ABF) and USA Truck
Network Administrator
Supported all technical operation of the credit union and maintained their online banking website. Due to federal regulations for financial institutions, I was involved in all aspects of network and online banking security.
Solely responsible for server support and network support. Worked with outsourced Network Operations Center to ensure security.
Redesigned and maintained online banking web site
Worked with external vendors to maintain IBM mainframe.
Implemented and maintained Avaya phone systems
Responsible for testing and documenting disaster recovery plan.
EDUCATION & PROFESSIONAL DEVELOPMENT
UNIVERSITY OF ARKANSAS, SAM WALTON Graduate School of Business, Fayetteville, AR
2006, Master of Information Systems
ARKANSAS TECH UNIVERSITY, Russellville, AR
2003, B.S. Information Systems
CISCO CAREER CERTIFICATIONS
CCENT, 2010
Program Expertise & Technical Training Include:
Storage VCE VBLOCK, EMC VNX, NetApp
Exchange Server 2010, 2013, inbound/outbound mail gateways
VMWare vSphere, ESXi 5.5 and vCenter Server 5.5
Email Archiving (MS and EMC SourceOne)
Cisco UCS
Load Balancers (LoadBalancer.org, Netscaler, Kemp, NSX)
AV: TrendMicro, System Center Endpoint
System center, SCCM (System Configuration Manager)
Windows Server 2008/2012, IIS, Active Directory, DNS, DHCP
Multi-site Direct Access
Lync 2013/Skype,federation, reverse proxy
Disaster Recovery/ High Availability
Network Security & Fraud Prevention
Enterprise Imaging (SCCM, WDM)
Backup Solutions:NetBackup Enterprise 7.1, CommVait, vRanger, Avamar
PowerShell
DirectAccess, IPSEC and SSL based VPNs (Fortinet, Cisco ASA)
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