Engineer Technical Support

S. RAJESH KUMAR

Plot No. *, Sri Padmavathi Street,

Anugraha Avenue Extension, Phase 2,

Thandalam, Kovur,

Chennai - 600 128.

Phone: +91-979*******

Mail Id: **********@********.***

Career Summary:

Windows desktop support with over 5 years of hands-on and multi-tasking experience, adept at handling multiple system operations, including installation, upgrade, configuration, administration and maintenance of windows systems.

Objective:

Seeking a position to utilize my skills and abilities in the Information Technology (System Administrator/Desktop support/Technical support), Industry that offers Professional growth while being resourceful, innovative and flexible.

Technical Proficiency:

Proficient in Desktop Systems (Windows XP, Windows 7, Windows 8.1, Windows 10) and also experience in working with Windows Server 2008 and MS SQL Server

Ability to work as a team player as well as independently, willing to learn and master new Technology quickly.

Efficient communicator with excellent leadership, organizational, motivational skills.

A result oriented individual with an analytical mind capable of delivering timely and desired results even in most challenging situations.

Quick learner & keen observer.

Professional Experience:

Lakshit Consulting, Chennai. March 2016 to December 2016

Engineer.

Client: Rane TRW Steering’s Occupant Safety Division, Singa Perumal Koil, Chennai.

Job Responsibilities:

Responsible for Maintaining Production Servers available in Plant Shop Floor.

Maintaining the Password of HMI in machines.

Responsible for taking production data backup from server on daily basis.

Responsible for maintaining Barcode printers attached to machines.

Responsible for providing first level support for machine problems.

Responsible for adjusting camera settings attached to machines to support production.

Responsible for traceability for production data in servers from machines.

Responsible for training the operators how to work on machines.

Nebula Computers, Chennai. February 2015 to January 2016

Technical Helpdesk Engineer.

Client: Wipro InfoTech

Rane TRW Steering’s Occupant Safety Division, Singa Perumal Koil, Chennai.

Job Responsibilities

Responsible for maintaining AD server and Application Server’s.

Managing user accounts and giving Share and Security level permissions.

Allocating Systems for New joiners with Domain and Network Configuration.

Responsible for maintaining the hardware, software, files on a regular basis accordingly as per the company policies.

Timely analyze whether any repairs or replacements is needed.

Responsible for troubleshooting Microsoft Windows issues.

Responsible for the installation of operating system Windows 7 and Windows 8.1.

Responsible for the installation of software’s like Symantec Antivirus, MS-office products, Adobe PDF reader, Java plugin etc.

Responsible for monitoring antivirus updation and do manual update if required.

Responsible for Data Card installation and configuration for Laptop users.

Responsible for configuring Apple I Pad, I Phone, Smartphones to access official emails.

Responsible for maintaining the Network & troubleshooting the Network related issues at first level.

Responsible for configuring Wireless routers to provide Network access for Laptop users.

Responsible for sharing, maintaining the network printers and troubleshooting the issues.

Diagnoses and resolves end-user network or local printer problems, PC hardware problems and workstations, e-mail, Internet, WLAN and local-area network access problems.

Coordinates timely repair of printer problems covered by third-party vendor maintenance agreements

Able to work independently and within a team-spirited environment.

Responsible for configuring Hand held Scanners to access Application Server.

Responsible for taking Daily Backup from Server to Tape Drive.

Responsible for Asset maintenance and forwarding to superior on weekly/monthly basis.

Future soft Solutions Pvt. Ltd., New Delhi. May 2014 to August 2014.

System Engineer

Client: HCL Technologies, ETA Techno Park, Navalur, Chennai.

Job duties includes on Rotational Shift with 24/7 basis for L1 Desktop Level Support, resolving end user issues within fixed SLA which are raised in ticketing tool, escalating the issues to next level support, coordinating with Network and Security team for resolving network related issues, documentation and sharing of information’s among team members, handling numerous projects.

Job Responsibilities

Handling the issues raised through BMC Remedy Ticketing tool for L1 incidents and change management and supporting for more than 1000 users.

Taking ownership and resolving the end user issues within fixed SLA.

Deploying Operating Systems in Desktops and Laptops using Windows Deployment Server through Network PXE Boot.

Allocating Systems for New joiners with Domain Configuration, Network Configuration and Outlook Configuration.

Data Card installation and Configuration for Laptop users.

Installation and Troubleshooting of Symantec Antivirus for Desktops and Laptops.

Monitoring Update status of Symantec Antivirus weekly and do manual update if automatic update was done.

Installation of necessary software’s like MS Office Products, MS Lync, Java, Adobe Reader Flash Player etc.

Supporting End users with application related issues such as Citrix Receiver, Lync, Outlook, Network related issues etc.

Troubleshooting Hardware and Operating System related issues.

Printer Installation, Configuration and Troubleshooting.

Coordinating with Network and Security team in resolving various Network and Security related issues.

Responsible for asset management, documentation and preventive maintenance activity.

Preparing and Sending Work log report to reporting manager and team members on daily basis.

Precision Infomatic (M) Pvt. Ltd., Chennai. October 2012 to March 2014.

Associate Customer Engineer.

Client: Hewlett Packard.

Location: Central Board of Excise and Customs, Govt. of India.

Office of the Assistant Commissioner of Customs, St. John ICD, Thoothukudi.

Job Responsibilities

Installation of CBEC Client Susee Linux OS on HP Thin Client Systems.

Configuring Thin Client Systems to access CBEC Server in Delhi.

Informing the Users about precaution measures for some of frequently arising System Concerns.

Configuring and Troubleshooting HP Network Printer and Wipro Line Printers issues.

Maintenance of HP Thin Client Systems, Print Server, Network Printers, Line Printers, Router and Switches in Site.

Generating Call Log to HP for WAN Issues and Hardware Failure component replacement which covers under warranty.

Generating Call log to SI-Helpdesk, New Delhi for Server Link down Issues, Application down Issues and User Logon Issues.

Generating Call log to BSNL for Network Link down Issues.

Preparing Weekly and Monthly reports for supported calls and forwarding the same to CBEC Team.

Personal Information:

Name : S. RAJESHKUMAR

Date of Birth : 2nd August 1987

Fathers Name : Srikandan

Nationality : Indian

Permanent Address : 107J/136, Millerpuram,

Thoothukudi – 628 008.

Passport No. : K8963277

Pan Card No : BIKPR5324R

Mobile : +91-979*******

Mail id : **********@********.***

Declaration

I hereby declare that all the information’s and facts given above are true to the best of my knowledge and belief.

Place: Chennai Yours Sincerely,

Date:

[S. RAJESH KUMAR]

Experience

Overall Experience 5.8

IT Experience 4.8

Operating Systems

Clients

Windows 10

Windows 8.1

Windows 7

Windows XP

Server

Windows Server 2008 R2

Microsoft SQL Server 2012

Ticketing Tool

BMC Remedy

Zoho Ticketing Tool

Mail Clients

MS Outlook

Lotus Notes

Windows Server Knowledge

Active Directory Management.

Installing Active Directory Services.

Configuring Additional domain.

Creating Organizational Units.

Configuring Group Policy Objects.

Creating and Maintaining Users and Groups.

Remote Managing Clients.

Network Infrastructure

Configuring and Managing DHCP Server.

Sharing and Securing Data.

DHCP Backup and Recovery.

Windows Firewall

Remote tools

VNC remote support

Go To Meeting

Ammy Remote tool

Team Viewer

VNC

Area of Interest

Desktop Support.

Windows System Administrator.

Technical Support.

Languages Known

Tamil

English

Soft Skills

Ability to learn and implement new technologies.

Self-motivated and dedicated with positive attitude.

Ability to cooperate with others in a team environment.

Ability to work hard to meet to deadlines.

Educational Qualification

B.E Computer Science and Engineering (2010) with 70%

JACSI College of Engineering, Thoothukudi, Affiliated to Anna University, Chennai.

Diploma in Computer Engineering (2007) with 90%

JACSI Polytechnic College, Nazareth, Affiliated to DOTE, Chennai.

H.S.C Math’s, Computer Science (2005) with 64%

St. Mary’s Boy’s Higher Secondary School, Millerpuram, Thoothukudi.

S.S.L.C (2003) with 83%

St. Mary’s Boys Higher Secondary School, Millerpuram, Thoothukudi.

Additional Certification

Completed “Diploma in Hardware and Network Engineering” from Accel It Academy, Tirunelveli.

Computer Hardware Servicing.

Windows 2008 System Engineer.

CISCO Network Administration.

Relevant Experience

Siva kami Computers, Thoothukudi.

Service Engineer, April 2012 to October 2012.

Job Responsibilities

System Assembling and Troubleshooting.

Desktop and Laptop Service Handling.

Installing Operating Systems and Supported Software’s as required by user’s need.

Attending the Maintenance Calls.

Tracking the Model and Serial Number of each installed/replaced hardware components.

Preparing reports for attended calls and forwarding the same to supervisor.

Venus Home Appliances, Thoothukudi.

Data Entry Operator, July 2010 to August 2011.

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