Customer Service Project Manager

LAUREN SMITH

EDUCATION:

HORTICULTURE ****- **** AUBURN UNIVERSITY, AUBURN, AL

Bachelor of Science, Horticulture with a concentration in Landscape Construction and Design EXPERIENCE:

BUSINESS DEVELOPER+DESIGNER BAYTREE LANDSCAPE CONTRACTORS 2015-PRESENT

Began position as a Business Development Assistant and quickly met goals set by company within the first year; promoted to Business Developer. Role consisted of developing and maintaining new client relationships within the multi-family and commercial development markets, reaching and exceeding sales goals set by the company, and representing the company at various networking events.

Actively involved in the Atlanta Apartment Association (AAA) in which assisted in helping to build lasting relationships and create generate new business relationships with property management companies, regional property managers, contractors, and developers. Key relationships include: AMLI Residential, Columbia Residential, and Greystar.

Created pricing proposals, attended bid meetings, interpreted construction plans, identified and selected plant material, prepared take-offs, and created landscape designs/plans for the client (s). Responsible for creating extensive landscape designs and proposals using AUTOCad, Real-Time Landscaping Architect, Sketch-Up, Google Earth, and Adobe Design Suite programs.

Appointed Project Manager for a design-build project consisting of landscaping housing lots and a common area for a multi-million dollar subdivision in the City of Brookhaven. Responsible for design renderings, evaluating the site, reviewing tree recompense plans, assessing site drainage issues, meeting with city arborists to ensure city codes and ordinances were met and strictly followed, ordering plant material, scheduling, and overseeing installation crews.

Created marketing material such as brochures, a website, newsletters, and internship flyers in order to help with company branding and created a company newsletter to bridge communication gap between the Atlanta and the Charleston offices. CUSTOMER SALES LEAD L BRANDS 2009-2014

Increased sales through exceptional customer service skills and demonstrating product knowledge in a consumer oriented company. Organized and set store front, chose the appropriate marketing and signage for store front, and set window displays. Efficiently handled multiple projects at a time while serving as an overseer to other employees. Developed the ability to work well with L Brands associates and use critical thinking skills to solve any problems that arise. Acquired interpersonal, advertising, and transaction skills. Personally selected by store manager #731 to assist in reopening processes at store #209 in Summit shopping district in Birmingham, Alabama. ACTIVITIES AND HONORS:

LEADERSHIP

Atlanta Apartment Association (AAA) Committee Member (2015-Present)

Active member of the LSU’s inaugural chapter of Sigma Alpha Pi Honor Society (2009-2011)

Active member of Sigma Alpha Pi Honor Society at Auburn University (2012-2015) VOLUNTEER

The National Kidney Foundation

American Cancer Society Relay for Life

The Lafell Group

AWARDS

Auburn University Campus Club Scholarship Recipient (2013-2014)

Garden Club of Alabama Academic Scholarship Recipient (2013-2015) 334-***-****

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