Vinod Boddu

Mobile: 250-***-****

Email: acyxuy@r.postjobfree.com

https://ca.linkedin.com/in/vinodboddu

Educational Qualifications:

Currently pursuing Post Baccalaureate in HR second year.

Thompson Rivers University, Kamloops, BC, expected graduation in April 2018

Completed Bachelor in Commerce from PG College.

Osmania University, Hyderabad, India, graduated in June 2004

Work Experience:

Aramark - Thompson Rivers University [Currently working from September 16]

Cashier

As a cashier, I am responsible for taking money in the form of cash, debit, or credit card from patrons in exchange for food or services.

Greet people to maintain good relationship with customers.

Genpact - Kodak (US & Canada) [August’12 to December 15]

Level2 Technician – Voice based

Level2 (L2) fixes issues related to applications, networking, hardware & software of Kodak wireless printers, which are not resolved or escalated by L1 (level1).

Identified and fixed software issues on different operating systems of Windows & Mac and made the system compatible to work with the Kodak software.

Anticipated the needs of customers and proactively took initiatives through different best practices to improve customer satisfaction

Took all steps to maintain good relationship with Kodak customers.

Ensured all the tickets or issues are fixed, which are assigned to L2 inbox.

Done quality checks and D-Sat analysis to maintain client service levels.

Conducted one on ones and trained agents (L1) if their performance was low.

Worked independently while managing a team of 20 people at the same time.

Was part of sales team to sell refurbished Kodak printers.

TATA Consultancy Services - Citi Bank N.A [July’10 – September’11]

Documentation Specialist - Corporate Banking

Provided end to end account services of Europe, Middle East and Asia, which includes opening of accounts, funds transfers, and all other maintenance services of corporate accounts

Research and analysis done on all KYC documents through different applications and database and accounts opened as per Citibank policies and procedures.

Was part of Rainbow project to migrate data from web base (Oracle) to application base (Flexcube)

Bank of America [April’05 – June’10] Senior Team Member - Enterprise Information Management

Enterprise Information Management established Administrative, Technical, Physical safeguards and compliance standards for the security & confidentiality of Bank of America information and business assets.

Done analysis and risk assessments as per DLP (data loss prevention) policy to process exception requests.

Generated reports using Microsoft Excel and conducted audits through Active Directory to prevent any unauthorized access, which may lead to security issue.

Been part of Enterprise Architecture and Design (EA) projects, which involves assigning projects to SME's (subject matter experts) based on the analysis of technological description provided in the request.

Followed up with engineers and ensured projects are completed on or before time.

Resolved risk & Compliance and Information Security queries through calls and Outlook emails

Updated and maintained EA SharePoint with the project status.

Skills and Achievements

Gained good level of working knowledge on Microsoft office applications like Excel, Word, Outlook and PowerPoint.

Shared best practice to reduce average handle time on call and successfully completed six-sigma lean project while working for Kodak.

Developed strong communication skills

Received several awards for top performance and quality throughout career.

Shared best practice on negative balance, which implemented across Bank of America.

Gained software, hardware and networking troubleshooting skills of Kodak wireless printers.

Developed problem solving skills by handling issues not resolved by L1 and by resolving customer escalation calls

Certifications/Training

Six Sigma Lean trained and certified

Trained on requirement gathering (Business Analysis)

Trained on information security, risk & compliance

Volunteer Experience [June 2014 – August 2015]

Done volunteering for Save the Children (NGO) India, by distributing food and other supplies to the needy.

Extracurricular Activities

Took responsibility of fun SPOC (single point of contact) and conducted varies events and games while working for Bank of America to promote fun at work place.

Hosted Town Hall and other events while working for Tata Consultancy Services (Citi Bank N.A).

As a HR SPOC, I took responsibility to address the needs or concerns of co-workers while working for Genpact (Kodak).

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