Technical Writer Professional Experience

Kim M. Melton

**** **** ***. *. ******** MN ***60 218-***-**** *******@*****.***

Professional Profile

Equipped with 25+ years of technical writing experience, demonstrating skill in documenting online help systems, I am seeking a Senior Technical Writer position. I have extensive experience collaborating closely with developers, architects, testers, and business analysts during product development and testing. This opportunity would allow me to use my writing skills and expertise while providing value to a company and its product offerings.

Professional Experience

Create, update, test, and edit online documentation, including reference and procedural documentation.

Excel at working with and managing a vast array of product lines.

Responsible for product release documentation including Installation and Upgrade Instructions, Release Notes, and Hardware and Software Requirements for numerous products.

Render user stories and technical specifications into customer facing documentation.

Attend daily scrum meetings, sprint planning and sprint retrospectives.

Adept at working independently and on teams.

Successful experience working in an office atmosphere and remotely.

Mindful of the project scope, budget, and release timeline for each product.

Execute SQL scripts to generate map IDs for context-sensitive help.

Foster relationships with subject-matter experts and customer services to gather information.

Assist Software Quality Assurance team in testing product.

Mentor new technical writers by training writers on technical writing practices, tools, and writing style.

Created technical writing style guide. Incorporated Microsoft and AP styles while being mindful that the documentation may need to be translated.

Professional Experience

Senior Technical Writer 2013 – Present

Format Solutions, Division of Cargill, Inc, Fargo, ND

Senior Technical Writer 2012 – 2013

Microsoft/Xtreme Consulting, Fargo, ND

Technical Writer II 2010 – 2011

Microsoft/Volt, Fargo, ND

Software Development Analyst 2008 – 2009

Marcil Technologies, Fargo, ND

Freelance Writer 2002 – 2008

Country Furniture, Lake Park, MN

Workforce ROI/Marcil Technologies, Fargo, ND

Documentation Specialist 1995 – 2002

Intellisol/Workforce ROI, Fargo, ND

Senior Technical Writer 1991 – 1995

Great Plains Software, Fargo, ND

Skills

Microsoft Office

MadCap Flare

HTML Adobe Acrobat Team Foundation Server Microsoft SQL Server

JIRA

Trello

DX Studio

Microsoft Dynamics GP

Microsoft Dynamics NAV

RoboHelp

Subversion

Agile methodologies

Detail oriented

Content development and strategy

Technical writing

Editing

Proofreading

Employee training Employee engagement Community outreach

Customer support

Project scheduling

Illustration/page layout design

Indexing

Education

1987-1991, BA in English Writing and Communication

Concordia College, Moorhead, MN

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