PAULA HILL

acyxsu@r.postjobfree.com

**** ****** ***** **. ********, TX 76028

817-***-****

I am a dedicated professional with more than 17 years of pharmacy experience seeking to advance within Humana Pharmacy while taking on additional responsibilities and continuing to contribute by utilizing my superior customer service skills throughout the pharmacy with both internal and external customers.

Tarrant County College Fort Worth, TX Currently in progress

College Arlington, TX Pharmacy Technician Certificate 06/2010

Dunbar High School Fort Worth, TX High School Diploma 05/1996

Certified - Pharmacy Technician Certification Board

Licensed - Texas State Board of Pharmacy

Humana Pharmacy Irving, TX

Registered Certified Pharmacy Technician 12/2013 – Present

• Efficient and precise data entry and interpretation of new prescriptions while maintaining an exceptional DPMO of 600

• Accurate data entry of patient medical conditions and allergy information

• Excellent attendance with a current record of 0 occurrences

• Established trust by providing effective, respectful communication to inquiries from company personnel and associates

• Participated in the Item Entry/Screening Collaboration Group in order to better understand how our team processes affect one another in both positive and potentially negative aspects which results in faster processing for our patient’s orders

• Past leader of the Item Entry Focus Group which engages other team members and provides constructive honest feedback to our leadership team regarding activities that work well for our team and suggestions for improvement

Express Scripts/Medco Health Fort Worth, TX

Registered Certified Pharmacy Technician 11/1999 – 11/2013

• Efficient and precise data entry and interpretation of new prescriptions

• Accurate data entry of patient medical conditions and allergy information

• Employee scheduling and time off requests for 350 employees

• Processed and delivered daily QPH reports for managers

• Maintained excel spreadsheets for daily reports

• Trained new employees for data entry

• Quality improvement coach for employees

• Assisted pharmacists with filling medications

• Contacted patients and doctors when process dictated

• Filed employees administrative paperwork

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