Customer Service Manager

CHRISTIAN CHIEPODEU

***** ********** *****, ******** ** 20109

Cell: 703-***-****

Email: ********@*****.***/********@*******.***

PROFESSIONAL OBJECTIVE: My objective is to leverage my experience while continuing to be challenged. I have 4 years of experience in Linux Systems Administration using various distributions including Red Hat Linux, Centos, Ubuntu. Hands on skills in Network Administration, File Systems Management, Shell Scripting, Security Management, Performance Management and Network Monitoring using Nagios, Datacenter Virtualization with VMWARE ESXi Hypervisor, Logical Volume Manager, Kick Stat, and Package Management. Personally, I have the drive and determination to consistently achieve success as a leader. I execute strategic, long-term vision, while leading the major programs to achieve measurable business results and growth.

EDUCATION

Red hat Certified Systems Administrator (RHCSA) – February 2017 Candidate

Linux Certified Administrator 101 (Linux +)

Linux Certified Administrator 102 (Linux +)

VMWARE Certified Datacenter Virtualization Associate Bachelor Degree in Mathematics (University of Douala)

PROFESSIONAL ABILITIES:

Certified Linux Systems Administrator & VMWARE Certified Associate

Linux Systems Administration using various distributions including Red Hat Linux, Centos, Ubuntu Hands on skills in Network Administration

File Systems Management

Shell Scripting

Security Management

Performance Management

Network Monitoring using Nagios, Cacti, Datacenter Virtualization with VMWARE ESXi Hypervisor/Hyper-V

Logical Volume Manager

NFS

Kick Start

Package Management

NIC bounding

WORK EXPERIENCE:

VEEAM SOFTWARE CORPORATION Columbus, Ohio October 2016 -Present

Technical Support Engineer

Providing bilingual (English and French) support for Veeam ‘Backup & Replication’ and ‘Backup & Enterprise’

Manager products suite, over the phone and remote tools (WebEx)

Application and Infrastructure support for Veeam Software include: vCenter/ESXi, Linux,

Windows/Hyper-V, NFS storage, NAS/CIFS storage.

VMware Infrastructure (vCenter/ESXi/storage/networking) troubleshooting including

helping customer’s issues with storage, snapshots, permissions, bottleneck identification, performance analysis and performance tuning.

Providing best practice and recommendations for optimized performances, as well as

client guidance surrounding advanced deployment of backup infrastructure components,

disaster recovery situations

Providing documentation to customers for better understanding.

Virtual infrastructure, Windows and network troubleshooting.

VINDS Inc. Silver Spring,Maryland December 2013-October 2016

Linux Systems Administrator

Support Enterprise Linux Systems and other Open source tools

Installed, Configured and Administration of Enterprise LINUX and UNIX systems

Provide support for Dell servers running on Red Hat Enterprise Linux 6

Troubleshoot issues with Linux Systems and Configuration files

Management of Red hat Enterprise Linux 5 and 6 Servers and performed Migration

Extensive experience with network configurations including Iptables, switches and firewalls

Administer user accounts enforcing enhanced security passwords

Deployed new Red Hat 7 servers and performed application migration

Experience with cloud computing, specifically AWS Cloud Administration Engineering, Provisioning, Operations/Support, Maintenance tasks

Working knowledge of Datacenter Virtualization using VMWare ESXi on Dell PowerEdge 2950

Daily Administration of Red Hat Enterprise Linux servers

Configured, implemented and maintained hardware RAID storage technology on RAID controllers Utilized kick-Start and ignite for systems builds and recovery.

Experience in Virtualization and Cloud Computing

Experience with Red hat, Role Based Access Control and Systems Security Administration

Used the remedy ticketing system to troubleshoot and resolve issues with servers

Experience Exchange Server and Active Directory (Windows Server 2012)

Mega Group Inc. Silver Spring,Maryland Feb 2011-Nov 2012

Information Systems Analyst

Installed Microsoft Windows Server 2008 on Dell equipment

Set up local Area network (LAN), Network Printers and Scanners

Troubleshoot internet connectivity in LAN and WIRELESS Networks

Use Active Directory to create user accounts and email accounts. Created shared drives and folders and personal drives for users.

Re-image client computers and loaded them with new images and software.

Provided customer service to resolve computer issues.

Updated and documented Helpdesk tickets with Remedy ticket system.

Performed Computer Systems Repairs and services. Resolving software and hardware issues Scheduling backup of files.

Performed Operating System upgrades

SPECIALIZED SKILLS AND TRAINING

Advanced Microsoft Office Suite: Project, Excel, PowerPoint, Visio, Access

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