Information Technology Customer Service

Kritika Walinjkar

Email: ****************@*****.*** Tel: +1-312-***-**** Address: 3001 S King Dr., Apt 417, Chicago, IL 60616 EDUCATION

Illinois Institute of Technology (IIT), Chicago, IL (Expected Graduation Date) May 2017 Master of Information Technology & Management GPA – 3.70/4.00 Relevant Courses: Advanced Database Management Systems, Supply Chain Management, Information Technology Framework, Objected Oriented System Modeling & Design, Data Analytics, IT Project Management, IT Audit, Hadoop University of Mumbai(MU), India Jun 2015

Bachelor of Engineering in Computer Engineering GPA – 3.50/4.00 PAPERS PUBLISHED

Fuzzy Based Controller for Urban Intersections.

Business Support System using Hybrid Classification Algorithm (Article published in International Journal of Current Engineering and Technology, Vol.5, No.1 (Feb-2015)

Business Support System using Hybrid Classification Algorithm (Article published in International Journal of Current Engineering and Technology, Vol.5, No.2 (April-2015) WORK EXPERIENCE

Business Analyst Intern, Mahindra and Mahindra July 2016 – Aug 2016 Roles and Responsibilities:

Understanding source systems relevant for the project.

Designing an analytics data mart for customer propensity modeling used for exchange.

Assisting in descriptive Analytics.

Designing personalized offers for customers.

ACADEMIC PROJECTS

Database Design and Analysis, IIT Nov 2015 – Dec 2015

Analyzed college data and its impact on the current enroll students. Considering the present database system, identified recommendations & replacements into the database Restaurant Management System, IIT Nov 2015- Dec 2015

Provision for the customer to place order directly through the tablets provided by restaurants. Reduction of error while taking orders. This project is made using java and javafx exclusively. Business Support System using Hybrid Classification Algorithm, MU August 2014- May 2015

The objectives in this project are to get better decision making for improving sale, services and quality and to identify the reasons of dead stock, slow-moving, and fast-moving products, which is useful mechanism for business support, investment and surveillance.

This project involves an algorithm for mining patterns of huge stock data to predict factors affecting the sale of products.

GUI-DJ, MU August 2011- April 2012

A GUI designer in java provided features like allowing users to drag and drop controls on screen and move using mouse, support for JFrames and JApplets along with Frame and Applet, providing Property Panel for each control, Design template can be converted into Standard Java Code, Color palette provided to select colors, allows to store and load file, allows to change look and feel of project. SKILLS AND CERTIFICATIONS

Programming Languages Java, Java FX, JavaScript, HTML, CSS, SQL Languages Spanish- A1 level, Hindi, Marathi

Technologies MS Office, JQuery, Oracle, SQL Server Other Skills Customer Service, Data Analysis, Requirement Analysis, IT management LEADERSHIP/ INVOLVEMENTS/ MANAGEMENT SKILLS

• Publicity Head for Computer Society of India(CSI) Mumbai- 2013 to 2015.

Cultural Secretary of Thakur Polytechnic Institute-2011 to 2012.

Organized the GOOGLE DevFest Mumbai 2012, GOOGLE DevFest Mumbai 2013.

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