Customer Service Manager
Resume:
Donald Thomas Newby Jr.
Gastonia NC 28052
*******.**@*****.***
highlights of qualifications
A self-motivated, proactive, business professional with a demonstrated ability to handle diverse and demanding workloads
A quick study with a talent for mastering technology
Strong PC skills – MS Word, Excel, PowerPoint, Word.
Customer service and communication skills
Detail oriented with great organizational skills and supervisory experience. Implement behavioral strategies with targeted students to assist them in accessing general education and special education services
Role model effective behavioral intervention strategies
Assist targeted students in behavioral crisis situations
Education: Livingstone College, Salisbury, N.C May 2009
Bachelor of Science Degree, Business Administration
Work
Experience:
Cookout:
04/25/2012 - 01/10/2017
Manager
Making sure customers were very well appreciated about the quality of foods and customer services. Trying to beat the sales from the last year and labor. Go above and beyond. Very well policy trained. Making schedules, and doing inventory for the stores.
Atiga
08/2010 - 11/10/11
Filtering ink, making sure powder ink is stored in right heat team, material handler. 12 hour shift rotation. Making sure ink is stored and labeled to be shipped.
Manager, Checkers Restaurant
06/2009 – 07/2010
Assist store manager with employees.
Open store, closing store
Keeping track of deposits, drawers, waste, and labor.
Rotating products in the store, making sure dates where pulled if Coming close to being expired. Making sure customers were satisfied
Connexions Call Center
07/2006- 012/2009
Agent
Lead, plan, organize and control workflow Provides direction to ensure accuracy of forecasted
Handles multiple tasks to help drive efficiencies and managing performance, project cost, to increase effectiveness.
Work closely with management and other site personnel to achieve high level goals and promote a focused, goal driven environment.
Leadership:
Powerhouse Drumline CEO, volunteer at Boys and girls Club with drum line, Warlick Academy Drum Line Teacher, Groove Phi Groove SFI, Kappa Kappa Psi Fraternity Inc. Livingstone College Marching Blue Bear Band, National Guard.
Contact this candidate