Data Systems

ARTHUR E. PERKINS

LinkedIn.com/in/ARPerkins

Lowell, Massachusetts 01850 978-***-****

************@*****.***

Senior Systems Administrator

12+ years of excellence, engineering and maintaining healthy systems and networks for IT functionality

Analytical, data-driven and solutions-focused IT professional with over 12 years of experience in senior-level IT operations and specializing in system administration, while actively providing support and administration within network and server processes. Initiate continuous improvement strategies, analyzing and optimizing systems for performance, efficient and automated functionality, while repairing, upgrading and installing new platforms in the evolution of integrated systems and technologies within each organization. Identify client business requirements and translate them into technical specification for the development of project plans and architecture of enterprise solutions. Ensure business continuity through the implementation of disaster recovery plans, customer relationship management (CRM), enterprise resource planning (ERP) platforms and a strong knowledge of Microsoft-based server environments. Influentially lead and direct teams from within, while providing around-the-clock support to internal and external customers, contributing to the growth of operations and the development of strengthened teams.

Areas of Expertise

Strategic Planning & Analysis

IT Management & Consultation

Technical Sales & Marketing

New Business Development

Disaster Recovery & Migrations

Program & Project Management

Enterprise Solutions Architecture

Cloud-based Systems & Virtualization

Risk Management & Analysis

Integrations & Process Improvements

Compliance Framework

Contingency Planning & Scalability

Business Impact Analysis

GAAP & SOX Compliances

Talent Acquisition & Leadership

System Engineering & Administration

Training Materials & Documentation

Vendor Relations & Strategic Partners

Security Protocol & Data Protection

Database Administration & Scripting

Unified Communications & WebRTC

User Acceptance Testing (UAT)

UX/UI/ERP/CRM

Profit Growth & Revenue

Budget Management

Vendor Relations & Cost Control

Database Development

Data Integrity & Process Control

Security, Fixes & Upgrades

Knowledge Base Creation

TECHNICAL PROFICIENCIES

Software:

Hardware:

Networking:

Systems:

Databases:

Programming:

Microsoft Office: Word/Excel/PowerPoint/Outlook, Raid, System Center, SSH, Putty, TCL

Dell, HP, Raid, ILO, DRAC

Windows 2008-2012 Server, Dell, HP, Sun, Linux

Window OS, Linux

SQL

Python, Bash, Sed, Awk

PROFESSIONAL EXPERIENCE

HEWLETT PACKARD ENTERPRISE

Needham, Massachusetts, 2015 to Present

SITE LEAD PEAK System Resources

Take charge in decision-making, as it relates to process interruption and lack thereof, running a smooth and always connected data center, administering various servers within the IT department.

Key Contributions:

Provide training and development to strengthened teams, empowering the workforce, while providing mentorship to future leaders; increase performance and productivity through collaboration and communications initiatives.

Protect and secure servers maintaining the privacy of the network and sensitive data therein through installation of reputable software for security, backup, malware blocker and virus removal; actively upgrade fixes, definitions and add-ons for additional protection throughout all connected systems and servers, while developing policies for internet utilization within each client organization.

Translate technical specification into business requirements for briefing of executive team members and for the gathering of necessary data for the development of enterprise solutions.

Established policies for the destruction of hard drives, securely destroying sensitive and proprietary company information; resulted in a 75% reduction in time spent, providing a less hazardous method.

Reduced legacy cabling quantities within legacy areas of the data center; delivered project on time and captured port availability within the facility.

Provided junior-level technicians with mentorship, driving guidance and focus during the closure of facilities as a positive approach and opportunity to steer career paths.

COMPUCOM

Needham, Massachusetts, 2014 to 2015

DATA CENTER TECHNICIAN & INFRASTRUCTURE LEAD Robert Half Contract

Key to the leadership and direction of infrastructures and networks, acting as head technician within the data center environment.

Key Contributions:

Provided remote and on-site support for hardware and software break fix, minimizing downtime within the firm and ensuring optimal quality amongst technical teams at all times.

Investigated cabling and misconfiguration issues, ensuring resolution before contacting the customer with confirmation of resolved issues; reduced the number of reconfigured systems and open tickets within the department, while engaging in build configurations and training within the day shift.

Installed and configure hardware, providing connectivity and repairing servers for operating system loads, while building, testing and running cables between devices, peripherals and network demarcation points.

Enabled and maintained remote access connections into and out of the data center environment, protecting sensitive data and securing all ports, while assisting the client with level 2 and level 3 support in the troubleshooting of both hardware and network issues.

Took a proactive stance, advocating for data center needs, while attending meetings or conference calls.

Mastered each of the three different wiring architectures in the data center.

MICROSOFT

Cambridge, Massachusetts, 2009 to 2014

SYSTEMS ADMINISTRATOR Product Communications

Key in the complex and strategic planning of systems administration and backup, maintaining up-time for all hosted HP and Del-related systems; analyzed alarms and determined proper course of action required during OS patching and firmware upgrades, working directly with the monitoring team to ensure a thorough and timely response to all alerts and concerns within the hardware replacement process.

Key Contributions:

Drove winning results through successful project delivery, streamlining daily project management function and coordinating teams of highly skilled professionals; aligned team members to specific tasks and duties to ensure on time, on target and under budget delivery of end project result.

Developed technical documentation for all systems, including Linux and Windows-system environments within the test environment, itself, providing repetition, stability and limited outages within the deployment of upgrades to the production environment and ensuring the continued transformation of improved systems and peripherals.

Upgraded monitoring systems for improved operations, capturing the benefits of system recovery in MS SQL, This resulted in much richer and robust ability to search for, organize, report on and see historical trends in the errors.

Ensured system availability during emergency access via integrated lights out (ILOs); led one project to ensure availability of ILOs during upgrade deployment of 12 systems, interconnected within Microsoft-based data centers, globally. Verified running cables and assigned IPs to further enable and set jumpers on the system boards.

Established a Hyper-V lab environment for the pre-testing of new updates and software versions. Insuring confirmation of system compatibility, while integrated within production environments. This was of extremely important for the Linux systems, this environment were hosted on a storage area network, SAN.

FAST SEARCH & TRANSFER

Needham, Massachusetts, 2008

SYSTEMS ADMINISTRATOR & DATA-CENTER TECHNICIAN Company acquired by Microsoft in 2009.

Instrumental in the remediation of any and all issues arising within the data center, replacing drives, memory and any other failed components, while regularly performing backup of data and preventative system maintenance to minimize downtown within the IT department. Facilitated password reset and recovery, while assisting personnel logging into the system.

Key Contributions:

Hands-on experience leading all stages of system administration efforts, including requirements definition, design, architecture, testing, and support; rebuilt drives that were part of redundant array of independent disks (RAID), increasing the reliability of data storage in the protection of data from corruption, breach and/or loss.

Eliminated excess uptime for remote systems by using rolling power cycles, executed by Bash scripts that used SSH with paired keys that were used in systems throughout the organization. This would rotate logs and keep memory eating applications in check.

Troubleshooted systems for rouge applications monopolizing CPU cycles; facilitated use of Linux software raid.

Improved work environments through the installation and upgrade of operating systems, configuring of arrays and the racking and wiring of new servers.

Responsible for the coordination of efforts that resulted in the restoration of service during the largest outage in company history.

Facilitated the continuous updates, fixes and security within systems that allowed seamless operation of all software, hardware and firmware within running systems; developed system recovery protocol for use within the data center, allowing for restoration of lost data and migration during upgrade of systems, while creating added value for Symantec backup systems.

FREE411.COM

Bedford, Massachusetts, 2007

JUNIOR SYSTEMS ADMINISTRATOR

Earned a reputation for excellence within the IT department, performing various IT and systems-related activities within the work environment. Monitored e-mail alerts for failed drives, further validating repairs for completion and accessibility.

Key Contributions:

Utilized shell scripting for the automation of file search, based on natural language, and the parsing of said results, analyzing syntax for improved search capabilities and related query, as associated with the use of specific keywords and phrases.

Actively took charge in the support of customer requests within on-call rotations, providing quality and efficiency within.

COMVERSE

Wakefield, Massachusetts, 2004 to 2007

CALL CENTER SPECIALIST & LEVEL-2 ENGINEER Promotion

Decreased backlog ticketing by 25%, serving as an essential part of the level-2 engineering team; previously promoted from call center specialist.

Key Contributions:

Developed a clear plan of action in the event of a headquarter strike in the midst of missile attacks in Israel, detailing key qualified personnel and procedures necessary in allowing the US location to take over operations in the interim of such chaos.

Increased efficiency and the standard level of service across the entire team, creating a central knowledge base for access by engineers in providing better understanding of procedures and detailed instruction regardless of experience-level; improved both productivity and performance by indexing common concerns, procedure and policy within the system, further minimizing errors by taking the guesswork out of process and while working within procedures reliant on one another in a group setting.

Continually analyzed systems and solutions, identifying area of concern and potential risk, while working to minimize any issues that may occur in process.

Scheduled all service within ticketing, ensuring immediate resolution, based upon priority and queue, while impacting the overall performance through proper routing to specialists and building confidence within the customer base; facilitated both remote and phone support through unified communications, utilizing the help desk platform as an essential tool in day-to-day operations and logging services into an integrated interface for future customer support and reference.

Key in the installation, setup and assistance of continuous data protection (CDP), providing support and assistance to internal teams, while actively utilizing systems and in support of a connected customer base.

During an increase of missile attacks I was tasked with developing an alternative call list that could be used during any outage at the Tel-Aviv call center.

EDUCATION & CREDENTIALS

Associate of Sciences in Telecommunications

NEW HAMPSHIRE TECHNICAL COLLEGE Nashua, New Hampshire

Certified IT Support Specialist – Middlesex Community College

PROFESSIONAL AFFILIATIONS

United States Practical Shooting Association USPSA

Mill City Grows, Lowell Massachusetts

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