Customer Service Administrative Assistant

Vanessa Jones, CAP-OM

Kannapolis, NC ***** 980-***-****

LinkedIn URL **********@*****.***

Executive Administrative Assistant

Proactive, senior administrative professional with a 20 year history of supporting C-level leaders in fast-paced corporate environments; recognized and valued as a discreet and knowledgeable manager and partner, with the ability to juggle and prioritize needs while ensuring speedy responses to logistics and business concerns; expertise in developing, implementing, and communicating policies and objectives, handling unforeseen issues, and serving as a liaison to clients, internal staff, and external contacts. Proficient in the use of ADP’s Workforce Now, Microsoft Word, Outlook, Excel, and Adobe Acrobat software.

Areas of Expertise

Payroll Administration

Calendar Management

Meeting Coordination

Microsoft Office

Office Administration

Customer Service

Expense Reporting

Vendor & Supply Management

Special Projects

Technology Management

Detailed and Organized

Excellent Communication Skills

Key Skills Assessment

Strategic Performance – Facilitated detailed administrative and procedural processes that improved accuracy and efficiency, to achieve divisional and organizational objectives. Managed all essential administrative responsibilities.

Administrative Management – Administered organizational payroll; managed balanced petty cash fund, handled confidential and sensitive information appropriately.

Professional Experience

CHARLOTTE HOUSING AUTHORITY, Charlotte, NC 02/1999 – 10/2016

Financial Assistant

Played pivotal role in the business environment, providing assistance to the Chief Financial Officer; responded immediately to shifting priorities/gave attention to deadlines while providing excellent customer service to both internal and external customers and resolving issues as needed.

Coordinated Finance and Audit Committee meetings, agendas and processed meeting minutes.

Successfully administered the payroll for the Organization’s 190 plus employees using ADP’s Workforce Now software.

Maintained document filing retention and storage system, prepared correspondence, documents, reports., handled mail. Coordinated meetings and prepared the minutes.

IBM CORPORATION, Charlotte, NC 06/1995 – 02/1999

Purchasing/Administrative Assistant III (Contractor)

Reported directly to the contract company; provided administrative assistance and purchasing support to both the Buyers and the Analysts. Assisted Buyers on special projects focused on cost reduction initiatives and process improvement. Maintained purchasing documents, files and records to ensure availability of documentation and compliance with established policies and regulatory guidelines.

Successfully investigated and tracked down issues on aged purchase orders having invoice or receipt discrepancies to facilitate payment or closure.

Improved key measurements and freed encumbered funds by reconciling aged purchase orders and invoices.

Effectively resolved invoice and purchase order discrepancies by working closely with both domestic and international suppliers.

Education & Certifications

Accounting Software Specialist Certificate, Brookstone College of Business

Certified Administrative Professional/Organizational Management (CAP-OM)

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